Field Service Technician

Cross Border Recruitment; Düsseldorf; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A growing machinery company is seeking a Field Service Technician to provide technical support and service for machinery. The role requires technical knowledge in hydraulics, electricity, and diesel engines, as well as strong problem-solving and communication skills. The position is hybrid with business travel required and offers a salary range of €3,300-€5,000.

Leistungen

Company Car

Qualifikationen

• Experience in relevant technical fields.
• Ability to communicate effectively with customers and colleagues.
• Hands-on mentality and team player.

Aufgaben

• Provide technical support for products.
• Solve technical issues and troubleshoot failures.
• Communicate regularly with customers regarding status.
• Participate in customer calls and site visits.
• Commission new machines and conduct inspections.

Kenntnisse

Technical knowledge in hydraulics

Electricity knowledge

Diesel engine knowledge

Problem-solving skills

Effective communication

Jobbeschreibung

A growing machinery company in the Netherlands is currently recruiting for a Field Service Technician in Lelystad.

In this role, you will be responsible for providing The ideal candidate should have technical knowledge in hydraulics, electricity, and diesel engines, strong problem-solving skills, and effective communication abilities.

Business travel is required depends on the requests.

Eligible Applicants:

• (O) Eligible visa : Permanent residence, Spouse, Partner
• (X) NOT eligible : Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance

Work Type : Hybrid work available

Visa Support : No

Benefits : Company Car

Type : full-time

Working Hours : 9 : 00-17 : 30 from Monday to Friday

Salary : €3,300-€5,000 START : ASAP

Location : Lelystad, Netherlands

Field Service Technician Main Responsibilities:

• Provide
• Solve technical issues on the range of their products via own technical knowledge and supervisor’s help
• Respond to phone and e‑mail requests for technical information
• Investigate the root cause of failure and assist with troubleshooting for technical resolutions
• Provide regular communications to keep the customer
• Participate in customer calls, work site visits to countries, and regional tours for the purpose of clarifying product issues and customer concerns
• Support warranty claims and field marketing campaigns
• Provide service training to the customers
• Commissioning new machines
• Inspections on new and older machines
• Advice customers for maintenance and parts replacement
• Create technical documentation to diagnose known issues to share knowledge across product support teams

Field Service Technician Ideal Candidate:

• Experience in
• Hydraulic Technical Knowledge, Electric, Diesel Engine knowledge is preferred
• A team players’ and hands‑on mentality.
• French speaking would be advantageous
• Ability to work towards root cause analysis on technical issues and solving conflict, frequent travel is required
• Effectively communicate with customers, dealers, various internal departments, and colleagues at all levels
• All applicants for the Field Service Technician must have the right to work in the country as the Company is not able to offer visa support.
• We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.