Field Service Representative SES (M/W/D)

SmartRecruiters, Inc.; Düsseldorf; On-site; EUR 42,000 - 54,000; Full time

Job summary

Veolia Group in Germany is seeking a Field Service Representative (M/W/D) to deliver on-site chemical process and water treatment services at major accounts, mainly in North Rhine-Westphalia and the Düsseldorf area.

You will ensure safety compliance, perform on-site testing, report findings, support project execution, and collaborate with account managers to meet KPIs while upholding Veolia’s standards of quality and customer service.

Qualifications

• B.Sc. or higher degree in a chemical background.
• Fluent German (C1) and English (B2)
• Strong focus on service orientation and customer satisfaction.
• Good communication, written and verbal.
• Willingness to travel and drive a car.

Responsibilities

• Comply with safety and Veolia policies.
• Perform on-site chemical testing and data processing.
• Report incidents and maintain quality records.
• Execute site surveys, start-up and commissioning.
• Support cost estimation and contract administration.
• Engage with customers to review KPIs with Account Manager.
• Provide on-site trainings and field support.

Skills

Service orientation

Problem solving

Flexibility

Communication

Team player

Self-motivation

Independent work

German fluent

English B2

Driving license

Education

B.Sc. or higher in chemistry

Tools

Google Suite

Veolia IT tools

Job description

Field Service Representative SES (M/W/D)

Veolia Group is a global leader in environmental services, operating across five continents with a workforce of nearly 218,000 employees. Specializing in water, energy, and waste management, the Group designs and implements innovative solutions for decarbonization, pollutant removal, and resource regeneration, supporting municipalities and industrial companies in their ecological transformation.

Within this framework, Veolia’s "Water Tech" division brings together a dedicated team of experienced professionals committed to addressing the world’s most complex challenges regarding water scarcity, water quality, productivity, and energy. Together, we pursue a shared mission: shaping a more sustainable future.

The Field Service Representative (M/W/D) is a professional service provider in the
hydrocarbon and petrochemical industry focusing on chemical process and water
related treatments. She or he provides on-site services at our major accounts in
Germany, acting mainly in North Rhine-Westphalia, occasionally supporting the wider DCH region.

Essential responsibilities

• Comply with integrity and safety as required by Veolia policies
• Report all work related accidents (including vehicle), diseases, dangerous occurrences, near misses, incidents and damage to property to Line Manager and EHS Manager, preferably through Gensuite.
• Perform on-site chemical testing and program follow-up. Customer reporting/Data processing with the use of our InSight platform. First line trouble shooting for Cooling, Boiler, Water &Waste and Industrial process treatment applications
• Frequent review of agreed Key Performance Indicators with the customer in close cooperation with the Account Manager
• Execute Site Surveys, Equipment Start up and Commissioning
• Management of Repairs/Maintenance/warranty. Minor assembly operations, as required
• Retain strong verbal and written contact with different levels within the customers organization
• Support costing of contracts.
• Follow and conduct technical trainings
• Fulfill Piloting and Field trials when required. Project coordination
• Participate in the local team meetings to share best practices
• Manage differentiating sales initiatives and execute our strategy
• Participate in the local team meetings to share best practices

Qualifications/Requirements

• Service oriented, external focus
• Experience and/or interest in water/process treatment is a plus
• Strong flexibility and problem-solving skills
• Competence with Google Suite and VEOLIA IT tools is a must
• A B.Sc. or higher degree with a chemical background
• Good communications skills (written, verbal, and listening)
• Ability to be a team player
• Self-initiative and motivation with the ability to work independently
• Fluent German, intermediate English is a must > German = C1 and English = B2 as a minimum.
• Driving license

We offer competitive compensation and attractive benefits in a dynamic work environment featuring challenging projects; we also provide training to ensure your success.

We believe that diverse teams make smarter decisions, achieve better results, and build stronger communities.

We are an organization that fosters diversity and inclusion at all levels and are proud to be an equal opportunity employer.

As an inclusive company, Veolia is committed to diversity and considers all applications equally and without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.