Field Service Manager - DACH

Veolia Environnement SA; Deutschland; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading environmental solutions company in Germany is seeking a Field Service Manager to lead the team overseeing installations and ensuring customer satisfaction. The ideal candidate has a strong background in engineering or chemistry, along with management experience and fluency in English and German. This full-time role includes strategic planning and service operations management with opportunities for international collaboration.

Leistungen

Opportunities for international collaboration

Investment in development and success

Focus on employee happiness

Qualifikationen

• Valid Visa and work permit for Germany (EU).
• Experience in managing a team.
• Strong technical background in analytical instrumentation.

Aufgaben

• Manage and coordinate field service team operations.
• Oversee installations, validations, and maintenance.
• Ensure timely response to customer requests.

Kenntnisse

Strong people management

Technical skills

Fluency in English

Fluency in German

Ausbildung

Engineering or chemistry background

Management experience

Tools

Salesforce proficiency

Jobbeschreibung

Overview

Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. Were the industry pioneers in detecting water contamination through total organic carbon (TOC) analysis ensuring the highest quality standards for pharmaceutical and semiconductor processes.

SIEVERS Analyzers and Instruments

Total Organic Carbon (TOC) Analyzers:

• M9 / M5310C: Latest generation analyzer for lab online & portable TOC analysis
• M500 / M500e: Online TOC analyzer for regulated industries like pharmaceutical or microelectronics
• Boron Ultra: provides highly sensitive real-time monitoring of trace boron levels in ultrapure water systems specifically designed for semiconductor and microelectronics
• CheckPoint: portable real-time TOC sensor that provides rapid measurements for spot-checking on water systems
• TOC-R3: high-temperature combustion analyzer for TOC and Total Nitrogen measurements for complex industrial and environmental samples
• InnovOx: for complex industrial and environmental TOC samples featuring innovative Supercritical Water Oxidation (SCWO) technology

Bio Analyzers:

• Eclipse: Bacterial monitoring system for pharmaceutical water
• Soleil: compact bioburden analyzer for monitoring critical points in water systems

Manage a team of Field Service Engineers of SIEVERS Analytical Instruments in Germany Austria and Switzerland

• Manage and coordinate field service team operations
• Oversee installations validation and maintenance of SIEVERS analyzers
• Ensure timely response to customer requests
• Supervise technical documentation and customer relationship management
• Direct team development and training initiatives
• Monitor and improve team KPIs (Customer Satisfaction Utilization etc.)
• Support the team during peak service periods in the field

A typical week as a Field Service Manager involves strategic oversight and team management responsibilities. Throughout the week the manager monitors team performance and service delivery coordinates complex maintenance projects and conducts quality checks on completed service reports. They manage spare-part inventory approve emergency visits / shipments and coordinate technical problem-solving sessions while participating in management meetings and strategic planning discussions. The role requires constant attention to team utilization workload distribution and emergency response protocols. Focusing on reviewing team performance and KPIs evaluating customer feedback planning upcoming training activities and conducting one-on-one meetings with team members. The position demands a balance of operational management technical oversight and field work and administrative duties while maintaining strong relationships with both the service team and customers. Regular coordination with other regional managers and driving continuous improvement initiatives are also key aspects of this role.

Qualifications

Required Qualifications:

• Valid Visa and work permit for Germany (EU)
• Engineering chemistry or laboratory background with management experience
• Fluency in English and German
• Valid driving license (B)
• Strong people management and technical skills

Preferred Qualifications:

• Salesforce proficiency
• Pharmaceutical industry expertise
• GMP knowledge
• Technical knowledge of analytical instrumentation

Management Aspects:

• Direct supervision of up to 6 team members
• International collaboration opportunities
• Reports direct to EMEA Field Service Leader
• Responsibility for team performance and development
• Strategic planning and resource allocation

Additional Information:

• Please apply with an English version of your CV for screening purposes.

Our Promise

We believe happy employees create exceptional results. Thats why we invest heavily in your development comfort and success. At Veolia youre not just filling a position - youre joining a movement toward environmental sustainability while building a rewarding career.

Veolia embraces diversity and evaluates all applications without discrimination. Ready to make an impact Join our team and help shape the future of environmental solutions!

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work: Yes

Employment Type: Full-time

Key Skills

• Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Experience:

years

Vacancy:

1