Field Service & Maintenance Technician (f/m/d)

Circus Group; Düsseldorf; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading food technology company in Düsseldorf is seeking a Field Service & Maintenance Technician to ensure smooth operation of robotic kitchen systems at customer sites. Responsibilities include technical onboarding, troubleshooting, and customer support. The ideal candidate has over 3 years of experience in field service and a background in robotics or mechatronics. This role provides competitive compensation, a hybrid work setup, and excellent personal development opportunities.

Leistungen

Competitive compensation package including stock options

Unlimited vacation days

€500 personal budget for training

Qualifikationen

• 3+ years of experience in field service or technical support.
• Self-reliant and well-organized.
• Willingness to travel in your region.

Aufgaben

• Own the technical onboarding, setup, testing, and maintenance.
• Troubleshoot and resolve software, electrical, or mechanical issues.
• Provide professional customer support during and after deployments.

Kenntnisse

Technical troubleshooting

Strong communication

Customer support

Ausbildung

Background in mechatronics or robotics

Jobbeschreibung

Overview

Our Mission

At Circus (Xetra: CA1), headquartered in Munich with offices in Berlin and Munich, we are pioneering global developments in on-demand autonomous food production. From culinary creation to production and operations, everything is powered by seamlessly integrated robotics and transformative AI.

Our foundation lies in groundbreaking advancements in robotics, driven by artificial intelligence — the long-missing link in realizing fully autonomous food automation. The time has come for a new status quo: just as autonomous vehicles are reshaping our cities and daily lives, we are redefining the entire experience of food.

Our team brings together leading minds in Robotics, AI, Engineering, and Culinary, working closely with industry-leading partners to revolutionize how food is prepared, accessed, and experienced.

Join us as we shape a future where the art of cooking meets the science of technology — and where food becomes something fundamentally new.

About The Role

As a Field Service & Maintenance Technician at Circus, you’ll ensure our robotic kitchen systems are installed, tested, and operated smoothly at customer sites. You will be the technical lead on the ground — solving issues, guiding customers, and collaborating with internal tech and engineering teams. This role is crucial to make every location launch a success and continuously improve our product and operations for scale.

Responsibilities

• Own the technical onboarding, setup, testing, and maintenance of robotic kitchen systems at customer sites
• Troubleshoot and resolve software, electrical, or mechanical issues on-site.
• Act as technical point of contact for field escalations and coordinate with our product, hardware, and software teams
• Provide professional customer support during and after deployments
• Document all work thoroughly for continuous improvements.
• Identify service and support needs; proactively suggest improvements
• Support training of operators or new Field Service Transition hires

Base Qualifications

• 3+ years of experience in field service, technical support, or equipment installation
• Background in mechatronics, robotics, electrical engineering or equivalent technical field
• Professional, courteous, and calm under pressure
• Strong technical troubleshooting skills — Sensors, IoT devices, foodtech equipment is a plus
• Self-reliant and well-organized
• Strong Communicator and Stakeholder Management
• Willingness to travel in your region.
• Fluent in English
• German speaking skills are preferred but not essential

Our Offer

• Competitive Compensation: Receive a competitive compensation package, including stock options for full-time employees.
• Work-Life Balance: Enjoy regular team events, a hybrid work setup, 2 months per year of remote work (“Worcation”), unlimited vacation days, and a corporate pension plan.
• Personal Development: €500 personal budget for training, in-house training, and growth opportunities in a fast-paced environment.
• Mobility: Benefit from a €50 monthly budget for mobility or other expenses, and a subsidized Dance Mobility subscription for e-bikes/e-mopeds.
• Well-Being: Get access to discounted Urban Sports Club membership and Wellhub offerings for well-being activities.