Field Service Engineer (m / f / d) - Forschung, IT

FormFactor GmbH; Dresden; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A technology leader in measurement solutions is seeking an engineer or technician in Dresden to handle preventive and corrective maintenance as well as installation of probers. The candidate should possess 2-4 years of relevant experience and communicate effectively in German and English. This role offers an attractive remuneration package and opportunities for professional development including training and flexible work conditions.

Leistungen

30 days of vacation

Flexible working hours

Home office options

Attractive remuneration package

Internal training programs

Qualifikationen

• 2-4 years of experience in a similar field of activity.
• Good communication skills in German and English, both verbally and in writing.
• Valid car driving license required.

Aufgaben

• Execute preventive & corrective maintenance at customer's site.
• Install & commission probers and accessories.
• Prepare commissioning protocols and acceptance reports.
• Provide technical training and instruction to customers.
• Troubleshoot and repair probers.
• Conduct professional customer communication.
• Process and document work orders and service calls.
• Collaborate with other departments for product improvement.

Kenntnisse

Detail-oriented work

Strong problem-solving skills

Accuracy

Punctuality

Good team skills

Interpersonal skills

Willingness to travel

Good communication skills in German

Good communication skills in English

Ausbildung

Engineer or technician in electrical engineering or automation technology

Tools

Common MS Office applications

Jobbeschreibung

That looks good. Your future at FormFactor in Germany :

• Hello future! As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies.
• Bye‑bye monotony! The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation.
• Your thing. In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle.
• Just get started. With our New Hire training plan, you will arrive relaxed your new tasks.
• It's fun. We offer you an attractive remuneration package as well as a share in the company's success.
• Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work‑life balance.
• Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel‑good factor.
• Progress. Internal training, exchange programs and an open transfer of knowledge open horizons for you.
• Perspective. As the market leader, we are operating in an incredibly exciting and crisis‑proof industry of the future.

In our company, your core responsibilities include :

• Independent execution of preventive & corrective maintenance at the customer's site in the service area EMEA
• Installation & commissioning of probers and accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations
• Preparation of commissioning protocols and acceptance reports
• Technical training and instruction of customers
• Troubleshooting and repair of our probers both as telephone support and at the customer's site
• Implementation and monitoring of technical escalations
• Professional customer communication
• Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines
• Actively collaborate with other FormFactor departments to ensure continuous improvement of products
• Regular participation in qualification measures
• Adherence to all health and safety requirements both internally and during customer service calls

What you should bring with you :

• Engineer or technician in the field of electrical engineering, automation technology or similar
• At least 2-4 years of experience in a similar field of activity is typically required
• Detail-oriented work and strong problem-solving skills
• Accuracy, punctuality, good team and interpersonal skills Willingness to travel
• Good communication skills in German and English both verbally and in writing
• Good knowledge of common MS Office applications
• Valid car driving license and willingness to travel required