Field Service & Deployment Technician (f/m/x)

Circus Group; München; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Stock options

Unlimited vacation

Corporate pension

Company vehicle

Mobility budget

Well-being program

Zusammenfassung

Circus Group, headquartered in Munich, is seeking a Field Service & Deployment Technician to install, test and maintain robotic kitchen systems at customer sites across southern Germany. You will operate as the technical lead on the ground, collaborate with product, hardware, and software teams, and ensure high uptime as our fleet expands.

Reporting to the Maintenance Lead, the role requires hands-on troubleshooting, regional travel, and strong communication skills in English (German preferred).

Qualifikationen

• 2-3+ years of experience in field service, technical support, or equipment installation.
• Background in mechatronics, robotics, electrical engineering, or an equivalent technical field.
• Strong technical troubleshooting skills; sensors, robotics, IoT devices, or foodtech equipment considered a plus.
• Willingness to travel regularly within the region, including short-notice deployments.

Aufgaben

• Own the technical onboarding, setup, testing and maintenance of robotic kitchen systems at customer sites.
• Troubleshoot and resolve software, electrical or mechanical issues on-site.
• Act as technical point of contact for field escalations, coordinating with product, hardware and software teams.
• Perform machine updates and retrofit installations across the field.
• Provide professional customer support during and after deployments.
• Document all work thoroughly and improve maintenance processes as the fleet grows.
• Identify service and support needs and proactively suggest improvements.
• Support training of operators or new Field Service hires.

Jobbeschreibung

Our Mission

At Circus, headquartered in Munich, we are pioneering global developments in on-demand autonomous food production. Everything from creation to production and operation – enabled by seamlessly integrated cutting‑edge robotics and transformative AI technology.

Our foundation rests in the extensive developments of groundbreaking robotics driven by artificial intelligence, previously the missing link in achieving true autonomous food automation. This is the moment for a new status quo: Just as autonomous driving will disrupt how we build cities, organize our days, and live our lives, so will we shift our whole reality around food.

Our Team is backing a paradigm shift in one of humanity's most important sectors with the sharpest minds in Robotics, AI, Engineering and Culinary, collaborating closely with industry‑leading partners to revolutionize every aspect of the food service experience.

Join us as we forge ahead, crafting a future where the art of cooking and the science of technology converge to create a world that thinks differently about food than it has for thousands of years—a world where food means something new.

About The Role

As a Field Service & Deployment Technician at Circus, you'll ensure our robotic kitchen systems — and our broader product portfolio as it grows — are installed, tested, and running smoothly at customer sites. Reporting to our Maintenance Lead, you'll be the technical lead on the ground — solving issues, guiding customers, and collaborating with our product, hardware, engineering and Operations teams. As we scale our deployments, this role is critical to making every location launch a success and keeping uptime high across our growing fleet. Your regional focus will center on southern Germany (incl. Stuttgart, Ingolstadt, Munich), with occasional support for deployments and maintenance further afield, also internationally.

Your Daily Business

• Own the technical onboarding, setup, testing, and maintenance of robotic kitchen systems and other Circus products at customer sites
• Troubleshoot and resolve software, electrical, or mechanical issues on‑site
• Act as technical point of contact for field escalations, coordinating with our product, hardware, and software teams
• Perform machine updates and retrofit installations across the field
• Provide professional customer support during and after deployments
• Document all work thoroughly, building and improving maintenance processes as the fleet grows
• Identify service and support needs and proactively suggest improvements
• Support training of operators or new Field Service hires

Base Qualifications

• 2-3+ years of experience in field service, technical support, or equipment installation
• Background in mechatronics, robotics, electrical engineering, or an equivalent technical field
• Strong technical troubleshooting skills — experience with sensors, robotics, IoT devices, or foodtech equipment is a plus
• Professional, courteous, and calm under pressure
• Self‑reliant, well‑organized, and comfortable working independently on‑site
• Strong communicator with solid stakeholder management skills
• Willingness to travel regularly within your region, including short‑notice trips to support deployments
• Valid driver's license
• Fluent in English; German speaking skills preferred.

Preferred Qualifications

• Experience in PLC commissioning

Our Offer

• Competitive Compensation: Competitive compensation package with stock options for full-time employees.
• Work-Life Balance: Regular team events, unlimited vacation days, and a corporate pension plan.
• Personal Development: personal budget for training, in-house trainings, and growth opportunities in a fast‑paced environment.
• Mobility: Company vehicle/travel expenses covered for field assignments, plus a monthly budget for mobility or other expenses and a subsidized Dance Mobility Subscription for E‑Bike/E‑Moped.
• Well-Being: Discounted Urban Sports Club membership and Wellhub for a variety of well‑being offerings.
• ...