Technical Operations Manager (f/m/x)

Circus Group; München; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Stock options

Unlimited paid vacation

Hybrid with remote flexibility

Annual training budget

Monthly flex benefit

Bike leasing option

Wellness membership

Zusammenfassung

Circus Group is seeking a Technical Operations Manager to supervise on-site operator support and bridge gaps with 3rd‑level teams. You will own incident workflows, ensure uptime, and drive continuous improvements across Jira and related tooling.

This role is based in Munich with on-site responsibilities. You will collaborate with Maintenance, Field Ops, and Engineering, shaping the incident response culture and documentation while covering shift windows from early morning to evening.

Qualifikationen

• Strong communication skills across technical and non-technical audiences.
• Hands-on Jira project management and incident workflows experience.
• Remote tech support experience in mission-critical environments.
• Based in Munich or willing to relocate to Munich.
• Ability to work independently with initiative.
• Flexible to cover shifts 06:30–21:00, Mon–Sat.

Aufgaben

• Manage incidents with on-site operators and 3rd-level support.
• Escalate systemic issues to hardware/software teams.
• Maintain and improve incident workflows in Jira.
• Create automated workflows to speed ticket routing.
• Maintain documentation, troubleshooting guides, FAQs.
• Provide on-site/off-site coverage within 06:30–21:00 window.

Kenntnisse

Communication skills

Empathy

Attention to detail

Jira

Incident workflows

Remote technical support

Independent worker

Munich relocation

Shift flexibility

Tools

Jira

Intercom

Slack

n8n

Make.com

Zapier

Jobbeschreibung

Our Mission

At Circus (Xetra: CA1), headquartered in Munich, we are pioneering global developments in on-demand autonomous food production. Everything from creation to production and operation – enabled by seamlessly integrated cutting‑edge robotics and transformative AI technology.

Our foundation rests in the extensive developments of groundbreaking robotics driven by artificial intelligence, previously the missing link in achieving true autonomous food automation. This is the moment for a new status quo: Just as autonomous driving will disrupt how we build cities, organize our days, and live our lives, so will we shift our whole reality around food.

Our Team is backing a paradigm shift in one of humanity's most important sectors with the sharpest minds in Robotics, AI, Engineering and Culinary, collaborating closely with industry-leading partners to revolutionize every aspect of the food service experience.

Join us as we forge ahead, crafting a future where the art of cooking and the science of technology converge to create a world that thinks differently about food than it has for thousands of years—a world where food means something new.

About The Role

Our kitchens run on fully autonomous robotics and AI — cooking, plating, and cleaning without a chef in sight. Keeping that autonomy running smoothly in the real world still takes a team behind the scenes: operators on‑site need hands‑on support, whether that's loading silos or working through something a playbook doesn't cover.

As Technical Operations Manager, you'll be the direct line between on‑site operators and 3rd‑level support, managing incidents as they happen and making sure the right issue reaches the right team. Unit uptime and fast recovery times depend on this role — when something breaks, you're the one making sure it gets fixed quickly and doesn't happen again.

You’ll work closely with Maintenance, Field Ops, and Engineering, and you’ll own the systems — Jira, incident workflows, documentation — that keep the whole operation running smoothly as the fleet grows.

Your Daily Business

Incident Management

• Manage incidents directly with on‑site operators and 3rd‑level support, from first report to resolution
• Escalate recurring or systemic issues to hardware and software teams as improvement requests
• Keep incidents moving — the right priority, the right owner, no bottlenecks

Workflows & Documentation

• Maintain and improve incident workflows in Jira
• Build automated workflows to cut manual ticket handling and speed up incident routing
• Maintain process documentation, troubleshooting guides, and FAQs so the team always has a current reference
• Flag process gaps before they turn into recurring problems

Coverage

• Provide flexible shift coverage within the 06:30–21:00 window, Monday–Saturday (9‑hour shifts incl. 1‑hour break, 5 days/week)

Base Qualifications

• Strong people and communication skills — you're clear and calm under pressure, across technical and non‑technical audiences
• An empathetic mindset and a genuine desire to help others
• Keen attention to detail, especially in documentation and escalation handling
• Solid experience providing remote technical support for software or hardware, in a mission‑critical environment
• Hands‑on experience managing Jira projects and structuring incident workflows
• Ability to make decisive calls at short notice
• Ability to work on your own initiative
• Based in or willing to relocate to Munich
• Flexibility to cover shifts within the 06:30–21:00 window, Monday–Saturday

Preferred Qualifications

• Experience managing incident workflows in tools like Intercom or Slack
• Experience building automated workflows across multiple systems using tools like n8n, Make.com, Zapier, or similar
• Background in robotics, automation, or industrial/technical operations

Our Offer

• Compensation: Competitive base salary with stock options opportunity - real listed equity, not virtual units.
• Time Off: Unlimited paid vacation – we trust you to manage your time responsibly.
• Flexibility: Hybrid work setup with up to 2 months/year fully remote (Worcation).
• Personal Development: Annual training budget for workshops, coaching, conferences, or books.
• Mobility: Monthly flex benefit spendable on lunch, mobility, internet costs, or childcare via Become.1 - plus optional JobRad bike leasing or a subsidized Dance e‑bike/e‑moped subscription.
• Well-Being: Employer‑subsidised membership to Urban Sports Club or Wellhub – access to gyms, studios, and wellness offerings across Germany.
• ...