Field Service Analyst

SHINE Systems; Ramstein-Miesenbach; Remote; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

SHINE Systems is seeking experienced operations and intelligence professionals to join our team as Field Service Analysts. You will train users on Gotham and related software, troubleshoot issues, and help develop new use cases while strengthening user relationships worldwide.

The role requires a TS/SCI clearance, DoD/Intelligence mission understanding, and travel as needed. You will work with analysts to resolve complex problems and promote collaboration across a global enterprise to ensure

Qualifikationen

• Hands-on experience with Gotham; train and guide users.
• Training experience (classroom or deskside).
• Proficiency in troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• Travel independently, CONUS and OCONUS, as required.

Aufgaben

• Troubleshoot software issues and user-reported problems.
• Develop and propose new use cases and workflows.
• Train users on Gotham and related software features.
• Collaborate with analysts to resolve complex problems.
• Provide feedback to product teams on feature enhancements.

Tools

Gotham

Gaia

Foundry

Jobbeschreibung

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.
Job Requirements:

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance is REQUIRED

Desired Qualifications:

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.