Field Operations Manager (German-speaking)

Via Transportation Inc; Hannover; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading transportation technology company in Hannover is seeking a Field Operations Manager to oversee the daily operations of the 'sprinti' service. In this role, you will drive continuous improvements and manage a team of drivers, ensuring high service quality. The ideal candidate will have strong leadership skills, fluency in German and English, and operational management experience. Competitive salary offered, along with various benefits including membership in Urban Sports Club.

Leistungen

Membership in Urban Sports Club

Competitive salary and benefits

Office located in the heart of Hannover

Qualifikationen

• Experience managing shift-based teams in an operational environment.
• Proficient in German (C1 level) and English (B2 level).
• Holder of a valid Class B driver’s license.

Aufgaben

• Oversee daily operations of the 'sprinti' service in Hannover.
• Manage efficient shift planning and support employee development.
• Collaborate with central Operations teams to improve service quality.

Kenntnisse

Team leadership

Operational management

Communication

Data analysis

Customer service

Jobbeschreibung

Overview

Hannover

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.

Together with the Hannover Region and Hannover's public transport operator, ÜSTRA, we have been operating the “sprinti”, one of the most successful on-demand public transport projects in Germany with around 130,000 passengers every month, for over four years.

As a Field Operations Manager, you’ll oversee the daily operations of the “sprinti” service in Hannover, ensuring passengers are reliably transported by our drivers. You’ll drive continuous improvements and have a unique opportunity to shape the future of public transportation in the Hannover region.

What You’ll Do

• Be the core of “sprinti’s” daily operations in Hannover and the primary point of contact for our drivers.
• Take full operational responsibility for day-to-day service and keep key performance metrics front and center.
• Lead the team directly, supporting employees from onboarding through personal development, and manage efficient shift planning.
• Collaborate closely with our central Operations teams to continually improve service quality and actively contribute to process optimization projects.
• Bring your ideas and drive — they’re essential to making “sprinti” better every day.

Who You Are

• An experienced leader who knows how to motivate and develop teams in an operational environment, ideally with experience managing shift-based staff.
• Someone who thrives on personal interaction and passionately advocates for their team’s needs.
• Calm under pressure, with the right tone when communicating with drivers and external partners alike.
• Data-driven, using metrics as a compass for your decisions.
• Comfortable working in a fast-paced environment with a strong drive to create positive change.
• Proficient in German (C1 level) and English (B2 level).
• Holder of a valid Class B driver’s license.

What We Offer

• The chance to be part of a global employer with over 750 mobility projects across more than 50 countries.
• Belonging to a company recognized for its commitment to social impact.
• Trust and autonomy, we know the challenges ahead, but you decide how to tackle them, and we’ll support you along the way.
• A salary range between €40,000 and €55,000 per year, based on your experience, skills, and knowledge. We value fair and transparent compensation and offer continuous salary development plus variable pay to reward your performance.
• Membership in Urban Sports Club.
• A beautiful office located in the heart of Hannover.

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of worldclass engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.