EXPORT & FASHION SERVICE REPRESENTATIVE (ALL GENDERS) | 35 HRS

Mykita; Berlin; Hybrid; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Remote up to 40%

Yoga classes

Company events

Garden herbs

Flexible hours

Dog friendly

Employee discounts

28 days vacation + holidays off

Job summary

MYKITA GmbH is seeking a Customer Excellence specialist in Berlin to serve as the trusted first contact for distributor partners and fashion clients after sales. You will manage orders, invoices, claims, and ticketing documentation, primarily using English, with a focus on pragmatic problem solving.

The role offers remote work up to 40% and a collaborative team culture. You will coordinate with Sales, Logistics, and Accounting to ensure timely delivery and accurate timelines, while contributing

Qualifications

• Experience in export, customer service or similar and relevant know-how.
• Fluent in English (B2 or higher) and professional communication.
• Independent, solution-oriented with strong customer focus.

Responsibilities

• Be the first point of contact for distributors and fashion clients regarding after-sales inquiries.
• Maintain regular contact, primarily in English, with business partners.
• Handle orders, backorders, invoices, claims and credit notes; document inquiries in the ticketing system.

Skills

Customer service

Fluent English

Problem solving

Tools

SAP

MS Office

Ticketing systems

Job description

As a member of the Export & Fashion Service Team within our Customer Excellence Department, you act as the trusted first point of contact for our distributor partners and fashion clients, ensuring an excellent after-sales experience. With your fluent English skills, you enjoy working with international business partners, finding solutions and keeping track of multiple requests and processes. Our welcoming company culture and the opportunity to work remotely up to 40% of the time create a positive and enjoyable working environment.

• As part of the Export & Fashion Service Team, you are the first point of contact for our distributor partners and fashion clients regarding after sales inquiries.
• You maintain regular contact with our business partners primarily in English and ensure smooth and reliable collaboration.
• You handle orders, backorders, invoices, claims and credit notes, keeping everything on track.
• You carefully document inquiries, cases and relevant information in our ticketing system to ensure transparency and make sure nothing gets lost.
• When something doesnt go as planned, you get to the root of the issue, coordinate with the relevant teams and find pragmatic solutions.
• You work closely with our Sales Managers and Sales Representatives to coordinate activities in their respective markets.
• You collaborate with our Logistics Team to ensure that all shipping documents are prepared and deliveries run smoothly.
• You work closely with our Accounting Team to clarify questions regarding invoices or outstanding payments.
• You stay connected with Production and other service-related teams to provide accurate delivery timelines and keep all stakeholders informed.
• As part of the team, you actively contribute to optimizing internal processes and continuously improving our service.

• You are fluent in English (B2 or higher) and communicate confidently and professionally. German or additional language skills are a plus.
• You have previous experience in export, customer service, customer support or similar and have the relevant know-how.
• You enjoy interacting with business partners and working closely with colleagues and different teams.
• Even in challenging situations, you stay calm, solution-oriented and always find the right tone.
• You work independently, take responsibility and have a strong customer-focused mindset.
• You are confident using MS Office and ideally have experience with ticketing systems and SAP.

• You have the opportunity to work remotely for up to 40% of your working time.
• Our MYKITA HAUS in Berlin-Kreuzberg offers an inspiring and welcoming work environment including access to yoga or back fitness classes.
• Community matters to us: Our monthly lunch, regular after-works and company celebrations create plenty of opportunities to connect across teams.
• Got a green thumb? Plant your own fresh herbs and vegetables in our garden.
• Flexible working hours and working models help you balance your professional and private life.
• Want to bring your dog to work? If your department is on board, four-legged companions are welcome at MYKITA.
• As a MYKITA employee, youll receive attractive discounts on our products.
• In addition to 28 days of paid vacation, Christmas Eve and New Years Eve are completely off.