Experienced korean customer service staff (Limassol)

Cerberus Pay; Berlin; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A global e-commerce company in Berlin is seeking an experienced customer service staff member fluent in Korean and English. The role requires delivering excellent customer experiences, handling complex technical issues, and managing a busy workload. Ideal candidates possess strong communication skills and experience in both call center and face-to-face operations. Enthusiastic individuals with a commitment to customer satisfaction are encouraged to apply.

Qualifikationen

• Experience in call center work and face-to-face operation required.
• Ability to understand complex technical issues and respond sympathetically.

Aufgaben

• Deliver an excellent customer experience to a variety of clients.
• Drive plans to achieve high levels of customer satisfaction.
• Work proactively and reactively in a busy environment.

Kenntnisse

Fluent Korean

Fluent English

Technical issue understanding

Proactive communication

Customer relationship management

Jobbeschreibung

Speak fluent korean and english is a must.

An experienced customer service staff member is required to deliver an excellent experience to individuals and a large variety of clients. The candidate will be responsible for driving a plan to achieve high levels of customer satisfaction. The role is in the e-commerce industry and requires experience of both call centre work and face-to-face operation.

Candidate will be placed in a busy environment and should be able to understand complex technical issues as well as being sympathetic and responsive to the needs of customers and clients alike. The staff member must be able to work both proactively and reactively and be able to deal with an ever changing workload. Dedication and the ability to speak fluent english is a must.

The company operates globally and is keen to bring enthusiastic knowledgeable experts into it's business in all disciplines. Candidates with the required experience and dedication to delivering excellent customer service are invited to apply.