Event Support Specialist (German Speaking)

Ticketmaster Deutschland; Berlin; Hybrid; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Ticketmaster Deutschland seeks an Event Support Specialist (German-speaking) to join the International Client Support & Operations team. You will help manage events in Microflex, update event data, and assist clients with Ticketmaster’s product suite.

This hybrid role is based in Berlin or Hamburg and requires precise data handling, collaboration with promoters and internal teams, and a commitment to high service levels across the event lifecycle.

Qualifikationen

• Strong data accuracy and attention to detail.
• Experience coordinating events or campaigns is a plus.
• Customer service mindset and ability to work with diverse teams.

Aufgaben

• Program events with accuracy according to procedures.
• Input event data into Ticketmaster systems and resolve errors.
• QA event configurations to meet quality standards.
• Meet and exceed Event Management SLAs.
• Share event information across Salesforce and lifecycle stages.
• Collaborate with clients, promoters, and internal teams on events.
• Support clients using Ticketmaster product suite for Event Management.
• Configure events to integrate satellite products.

Kenntnisse

Data entry

Event coordination

Customer service

Tools

Salesforce

Jobbeschreibung

Job Summary

JOB DESCRIPTION – EVENT SUPPORT SPECIALIST (GERMAN SPEAKING)

Location

Berlin (hybrid) or Hamburg

Division

Ticketmaster International

Line Manager

Event Support Manager

Contract Terms

Full-Time 40h/week, Fixed-Term contract for 12 months

THE TEAM

Global Client Support & Operations Organization has the mission to build a global support & operations centre of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

The International Client Support & Operations team is a vertical of this organization, oversees the full event life-cycle services (from build to play-off) we provide to our clients (Promoters, Venues, Artists, Clubs, etc.), in markets that operate on the Microflex platform.

Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs.

We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.

THE JOB

In this role as an Event Support Specialist (Ticketing), part of the Event Support Team in the Central Europe Region, you will support Ticketmaster clients in all their event management needs. This includes building events in Microflex, making updates to events based on work requests from clients and supporting clients that self-program events using Ticketmaster’s product suite.

This position involves collecting, reviewing, and inputting accurate data into Ticketmaster ticketing systems following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Microflex and Microflex applications but is open to incorporate other ticketing platforms that will form part of the development of Ticketmaster’s product suite.

What You Will Be Doing

• Program events with accuracy and according to best practices and standard operating procedures defined.
• Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errors.
• QA event configurations as required to confirm these meet quality levels.
• Meet and exceed Event Management service level agreements.
• Inform accurately in Salesforce event management information throughout the different Event Life-cycle stages.
• Work with clients, promoters, and internal departments such as marketing, finance, fan experience, fulfillment and client support, when creating events and distributing information regarding those events
• Support clients on the usage of Ticketmasters own products that are related to Event Management processes: nxMenu 3.03, TM1 Events, TM1 Reports, etc.
• Configure events to allow other satellite products to operate, like TM1 Access, TM1 Flex, TM1 Amplify, etc.
• Bridge seatmap requests to the Hub and quality review these as delivered.