Client Success Manager

To Bot or not Bot?; Berlin; Hybrid; EUR 52.000 - 76.000; Vollzeit

Zusammenfassung

Weezevent, leader de la billetterie et du cashless, recherche un Client Success Manager M/F basé en Allemagne, idéalement Berlin (télétravail possible). Vous piloterez des projets avec les organisateurs d’événements, de l’accueil à la post‑évaluation, afin d’assurer la réussite client et des flux événementiels sans faille.

Vous dirigerez des opérations sur site et à distance, coordonnerez les équipes et gérerez un portefeuille clients international, avec une focalisation sur la satisfaction et

Qualifikationen

• Attitude positive et adaptable, capable de s’intégrer rapidement.
• Maîtrise courante de l’allemand et de l’anglais (français ou autre langue est un plus).
• Bon relationnel client et esprit d’équipe.
• Disponibilité pour des déplacements fréquents saisonniers.
• Connaissances ICT et motivation à apprendre davantage.

Aufgaben

• Être le contact principal pour les organisateurs d’événement et piloter les projets de A à Z.
• Déployer, configurer et gérer la suite Weezevent (ticketing, accès, cashless).
• Planifier et coordonner les opérations sur site, avec leadership d’équipe.
• Assurer une satisfaction client élevée et une fidélisation durable.
• Gérer les aspects financiers du périmètre et contribuer aux retours post‑événement.

Kenntnisse

Attitude positive

Adaptabilité

Customer oriented

Gestion d’équipe sur site

Déplacements fréquents

Allemand & Anglais

Jobbeschreibung

Type de contrat

Autre

Localisation

Berlin

Entreprise

Weezevent is the French leader in online ticketing and the European leader in cashless payments. Through all the companies forming up the Weezevent Group, it provides a comprehensive suite of solutions including ticketing, access control, cashless payments, CRM and crowd management, used across a wide variety of events all over the world. From iconic festivals such as Tomorrowland, Lollapalooza, BBK, and Boomtown to major sporting events like the Mexico GP or the Paris 2024 Olympic and Paralympic Games, Weezevent supports events of all sizes and formats. Founded in 2008, Weezevent received the European Fast 500 Innovation Award in 2014 and was included in the French Tech Next40 ranking in both 2024 and 2025. Today, the group employs over 180 people across France, the UK, Spain, Switzerland, Germany, the Netherlands, Belgium, Portugal and Canada, and deploys its solutions at around 1.000 major events each year.

Weezevent is looking for a Client Success Manager M/F based in Germany, ideally in Berlin (remote possible).

Poste

At Weezevent, you’ll work in collaboration with event organizers to create flawless experiences. You’ll own projects from the first introductory steps to post-event review, ensuring that your clients succeed and their attendees enjoy every moment.

Your Role

• Lead projects end-to-end as the main contact for event organizers.
• Deploy, configure and manage Weezevent’s suite including (but not limited to) ticketing, access, and cashless systems
• Plan, coordinate and manage on-site operations, ensuring team leadership to provide reliable and efficient delivery.
• Take responsibility for a diverse and demanding client portfolio, ensuring high client satisfaction and long‑term retention.
• Be accountable for the financial management of your scope, including post-event reporting and reviews, client follow‑up, as well as advising on improvements and negotiating commercial and operational conditions for future events.

What’s In It For You

• Experience major international events and festivals firsthand.
• Develop expertise in event technology, operations, and client relations.
• Take ownership in a fast‑paced, entrepreneurial environment.
• Join a passionate, international team and grow with the company.

Profil recherché

• You have a positive, open and flexible attitude.
• You work meticulously with a sense of humour and a problem‑solving mindset .
• You go for 100% customer satisfaction.
• You know how to get the best out of your crew on‑site.
• Invested and dynamic, you are happy to travel frequently throughout the season to attend events at weekends and on public holidays.
• You have a good ICT knowledge and are eager to learn more.
• You are fully proficient in German and English (French or a third language is a plus!).

In return for your expertise and commitment, Weezevent offers a challenging and varied job in a dynamic and exciting sector, at the forefront of innovation in the entertainment industry, where you get to build and grow our presence in the global market.

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All of our positions are open to people with disabilities.