ERP Support Specialist (m / f / d)

Redcare Pharmacy; Deutschland; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A healthcare company in Germany is seeking an ERP Support Specialist to manage technical support for various ERP systems. The ideal candidate has a degree in a relevant field and over 13 years of experience in ERP support. You will handle incidents, monitor system errors, and collaborate with teams to ensure system reliability. This position offers a remote work setup, personal development support, and health benefits.

Leistungen

Office setup allowance

Reimbursed travel costs

Gym membership

Mental health support

Career development opportunities

Qualifikationen

• Degree in a related technical field.
• 13 years of experience in ERP support or system administration.
• Familiarity with JSON and XML.

Aufgaben

• Handle technical support requests across AX 2009 and D365.
• Monitor and react to batch job errors via the Front app.
• Collaborate with internal stakeholders.

Kenntnisse

Analytical mindset

Communication skills

Experience with ERP systems

Collaboration

Ausbildung

Degree in Computer Science or related field

Tools

Jira

Confluence

Jobbeschreibung

About the Role

Were looking for a hands-on ERP Support Specialist (m / f / d) to strengthen our team and take responsibility for first and second-level support across multiple ERP systems including Microsoft Dynamics AX 2009 and D365.

Your core responsibility will be to monitor analyze and resolve technical support issues primarily surfaced through batch processes and system notifications managed via our shared inbox in Front. This is a great role for someone with a technical background who enjoys structured support work and collaborating with various teams.

Responsibilities

• Handle technical support requests and incidents across AX 2009 and D365
• Monitor and react to batch job errors and alerts via the Front app ensuring issues are resolved or escalated appropriately.
• (Proactive) check of measurement data for interfaces and services
• Investigate functional or configuration-related root causes with internal teams or external partners.
• Collaborate closely with internal stakeholders to ensure data flows and integrations operate reliably.
• Perform validation tests on business processes when fixes are applied.
• Maintain clear status tracking of open issues and coordinate progress with responsible teams.

Qualifications

• Degree in Computer Science Information Technology Engineering or a related technical field.
• 13 years of experience in ERP support technical operations or system administration.
• General understanding or hands-on experience with ERP systems (any platform).
• Strong analytical mindset with attention to detail and commitment to system reliability.
• Familiarity with message queues JSON and XML for analyzing data exchanges and errors.
• Experience working with Jira and Confluence (or equivalent tools).
• Excellent communication skills and a collaborative solution-driven attitude.
• Fluency in English; German is considered a plus.

About your benefits

• Remote space: For our remote working employees we grant you 50000 to set up your office space from home. To create an environment for you and how you work best.
• Anchor days: As per your remote contract there will be some occasions to travel to office for anchor days this is fully reimbursed including any travelling costs or hotel expenses.
• Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club so that you can take advantage of a huge variety of sport offers.
• Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
• Personal development: Grow! We support and encourage your individual development through various in- and external trainings.
• Remote Work: Yes
• Employment Type: Full-time

Additional Details

Key Skills

• Internal Control
• Accounting & Finance
• Biotechnology
• Credit
• Corporate Risk Management
• Corrosion

Experience : years

Vacancy : 1