Enterprise Services Engineer

Tanium Inc.; Deutschland; Hybrid; EUR 90.000 - 135.000; Vollzeit

Benefits dieser Stelle

Volunteer time off (VTO)

Zusammenfassung

Tanium Inc. seeks Enterprise Services Engineers to implement and sustain the Tanium Platform for enterprise customers, remotely or on-site. You will collaborate with field teams and customer IT staff to resolve complex issues and improve operational outcomes.

Ideal candidates have 5+ years in IT/Consulting and Systems Administration, with German and English fluency and hands-on Tanium experience preferred. The role offers remote and on-site engagements across enterprise accounts.

Qualifikationen

• 5+ years of IT/Consulting experience.
• 5+ years of Systems Administration/Engineering experience.
• Experience with public sector customers.
• Ability to speak German and English.
• Strong troubleshooting skills.
• Ability to articulate and communicate clearly.
• Hands-on Tanium experience is a plus.

Aufgaben

• Operationalize, administer and maintain the Tanium Platform to solve complex issues independently or with teammates.
• Identify opportunities for customers to derive greater value from the Tanium platform.
• Communicate effectively with customers, both verbally and in writing.
• Conduct daily health-checks on assigned accounts and collaborate with Technical Support Engineers on strategic activities.
• Document best practices and Play Book entries; work with CSMs to improve Tanium operational status in key accounts.

Kenntnisse

Systems Administration

German language

English language

Troubleshooting

Endpoint Security

Customer communication

Ausbildung

BA/BS or equivalent experience

Jobbeschreibung

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands‑on‑keyboard experts for both remote and on‑site engagements. You will operate in a highly team‑based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer‑specific Operations, Risk, Compliance, Asset, and Security‑focused outcomes, either remotely or on on‑site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

What You’ll Do:

• Work closely with our customers to;
  • Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
  • Identify opportunities for our customers to get greater value from the Tanium platform
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities
  • Contribute to and track activity, after action, root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with CSMs on improving Tanium operational status within key accounts
  • Provide technical direction to customer IT support staff

We’re Looking For:

Security Clearance: minimum Secret but Top Secret or DV preferred

Education:

BA/BS or equivalent experience required

Experience:

• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/Engineering
• Experience working with public sector customers
• Ability to speak German and English
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
  • Endpoint Security
  • Endpoint Support/Troubleshooting
  • Incident response
  • Systems Management
  • Systems Administration
  • Software Engineering
  • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others
• Hands-on Tanium experience will be a major plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security toinnovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

• Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

Tanium is an Equal Opportunity and Aff… If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre‑employment testing or requirements, please [e-mail] . For more information refer to the “Know Your Rights” poster which is available here -https://www.eeoc.gov/poster .