Enterprise Engagement Manager (fmd)

Parloa; München; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading AI-focused startup in Munich is seeking an Enterprise Engagement Manager to drive customer success and satisfaction. You will build and manage relationships with enterprise clients, oversee implementations, and identify growth opportunities within accounts. Ideal candidates will have 12 years of experience in customer success or similar roles, strong communication abilities in both German and English, and a passion for AI innovation. The role offers competitive compensation, flexible working hours, and a vibrant company culture.

Leistungen

Competitive compensation

Flexible working hours

28 vacation days

Training and development budget

Regular team events

Work-from-home options

Job Rad and Urban Sports Club membership

Weekly sponsored office lunches

Qualifikationen

• 12 years of experience in Customer Success, Account Management, Consulting or a similar role.
• Strong communication and relationship‑building skills.
• Proactive growth mindset; able to manage multiple customers.
• Strong organizational and project-management abilities.
• Genuine interest in AI automation and customer experience innovation.
• Excellent verbal and written communication skills in German and English.

Aufgaben

• Build strong trust‑based relationships and credibility across key stakeholders.
• Drive customer outcomes—build success plans and track KPIs.
• Oversee implementations—manage cross‑functional teams and timelines.
• Proactively manage renewals and identify growth opportunities.
• Make value visible through strong communication and impactful messages.

Kenntnisse

Customer Success

Account Management

Consulting

Strong communication

Relationship-building

Project Management

Proactive mindset

Organizational skills

Interest in AI

Bilingual (German and English)

Jobbeschreibung

Enterprise Engagement Manager (f/m/d) - Parloa • Munich, Bavaria, Germany

YOUR MISSION:

Join us in reimagining customer experience with Agentic AI. As an Enterprise Engagement Manager (f/m/d) at Parloa you are a core driver of customer success value realization and satisfaction of our enterprise customers. You will manage a portfolio of customers guiding them through implementation adoption and ongoing value realization with a consultative and customer‑first approach.

This is your opportunity to work with forward‑thinking organizations as they transform their customer experience through intelligent AI agents.

IN THIS ROLE YOU WILL:

• Build strong trust‑based relationships and credibility across key stakeholders—represent Parloa as a reliable and value‑driving partner.
• Drive customer outcomes—build success plans, track KPIs, monitor progress and translate results into business insights.
• Oversee implementations—manage cross‑functional teams and timelines to ensure smooth on‑time go‑lives.
• Proactively manage renewals and identify growth opportunities across accounts including new use cases and departments.
• Make value visible through strong communication and translating outcomes into impactful messages.

WHAT YOU BRING TO THE TABLE:

• 12 years of experience in Customer Success, Account Management, Consulting or a similar role.
• Strong communication and relationship‑building skills with the ability to engage both technical and non‑technical stakeholders.
• A proactive growth mindset and eagerness to learn, comfortable managing multiple customers and priorities in a dynamic environment.
• Strong organizational and project‑management abilities to ensure smooth execution and follow‑through.
• A genuine interest in AI automation and customer experience innovation.
• Excellent verbal and written communication skills in German and English.

WHATS IN IT FOR YOU

• Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health and weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals and drinks.

YOUR RECRUITING PROCESS AT PARLOA

Recruiter video call – Meet your manager – Challenge Task – Expert interview(s) – Meeting the team – Founder interview.

WHY PARLOA

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centres by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin, Munich and New York.

When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities that are revolutionising an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent €120 million Series C investment we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients and employees’ data. All our employees are instrumental in ensuring the utmost care for GDPR and ISO compliance, including ISO 27001, in handling sensitive information.

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.