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A leading AI Platform provider in Berlin is seeking an Engineering Manager to build and lead high-performance engineering teams. The role involves delivering innovative AI solutions while aligning team activities with strategic goals. Ideal candidates will have extensive software engineering and leadership experience, along with a passion for developing talent.
Parloa's ambition is to become an iconic AI Platform company serving Fortune 2000 enterprises, a unique opportunity to shape the next era of enterprise AI. With global enterprise customers, we are already proving the impact of our Agent Management Platform (AMP), which - beyond the initial success - is evolving into the AI Agent Management layer for enterprise AI transformation. We are building Europe's leading engineering organization to set the global benchmark for engineering excellence.
Our mission is clear: deliver robust, enterprise-grade, resilient, and reliable AI solutions at speed. In a fast-moving market where sales cycles for multimillion-dollar deals can be as short as 1-2 months, speed is our currency. We are competing head-to-head with the big-tech companies and fast-moving AI-native startups. This is our moment to establish Parloa as a global leader in Agentic AI Platforms.
Our engineering team is building a Composable Customer Experience Platform with Packaged Business Capabilities (PBCs), giving customers the power to choose between a turnkey solution or a composable toolkit integrated into their enterprise stack.
Our engineering organization (120+ people, scaling fast) is structured into Customer Experience Automation (CXA), Product Platform, and Technology Platform-together delivering a Composable Customer Experience Platform. Think AWS-like granularity, but built to empower enterprises with speed, flexibility, and resilience.
This is a once-in-a-decade opportunity to define how Agentic AI will transform the enterprise. To win, we need elite engineering leadership: fearless, pragmatic, and obsessed with building high-performing teams that deliver outcomes at speed and scale.
As an Engineering Manager (f/m/d) at Parloa, you will be entrusted with one of the most critical missions:
You are both a builder and a leader. You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa's strategic goals. You balance autonomy with accountability, empowering your teams while ensuring they deliver measurable customer and business impact.
At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You'll thrive here if you:
Recruiter video call → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.