Engineering Manager (m/f/d) - Customer Service Tech

SIXT; München; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading mobility service provider in Munich is seeking an experienced Engineering Manager to lead frontend and backend teams. The role requires expertise in scalable system design and a strong focus on customer service solutions. You will work with distributed teams and ensure technical excellence across AWS architectures. The ideal candidate will have leadership experience and a collaborative mindset, with offerings including competitive benefits, a mobility allowance, and a hybrid working model.

Leistungen

Discounts on SIXT rentals

Monthly mobility allowance

Retirement plan contributions

Access to modern gym

30 days of vacation

Volunteer day each year

Qualifikationen

• Several years of experience in software engineering leadership, guiding teams through complex initiatives.
• Strong foundation in scalable system design including APIs, middleware, and microservices.
• Ability to align with engineers, architects, product owners, and business stakeholders.

Aufgaben

• Lead, coach, and empower frontend and backend engineers.
• Set architectural direction and ensure technical excellence across distributed architectures.
• Collaborate with stakeholders to drive AI integration with customer service platforms.

Kenntnisse

Software engineering leadership

Scalable system design

Collaboration

Working with distributed teams

Customer-centric mindset

Clear communication

Tools

Salesforce Service Cloud

AWS

Microservices

Modern AI tooling

Jobbeschreibung

Overview

You are an Engineering Manager (m/f/d) at heart who loves to build and to lead? Then apply today and deliver seamless solutions that make a real impact for millions of customers worldwide. Together with your team, you design and deliver solutions across multiple technical components: from distributed microservice architectures on our AWS cloud stack, built with Java and React, to our enterprise application portfolio — with the Customer Service Resolution Hub as your central piece.

YOUR ROLE AT SIXT

• You lead, coach, and empower frontend and backend engineers, fostering a culture of ownership, collaboration, and delivery excellence
• You take ownership of big initiatives and build the customer service experience of the future
• You set the architectural direction and ensure technical excellence across distributed service architectures on our AWS cloud stack, enabling your teams to build scalable, reliable, and future-ready systems
• You guarantee end-to-end consistency across the customer journey - from Salesforce Service Cloud to our Telephony Solution - and drive AI integration with the Customer Service Resolution Hub at the core
• You align with stakeholders across divisions from Customer Service to Fulfillment, Post-Booking, and other tech and business domains, collaborating closely with our teams and tech hubs in Bangalore, Pullach, and Lisbon to ensure smooth and scalable delivery

YOUR SKILLS MATTER

• Experience You have several years of experience in software engineering leadership, guiding teams through complex architectural initiatives
• System Design You bring a strong foundation in scalable system design, including APIs, middleware, Salesforce Service Cloud, AWS, microservices, and modern AI tooling
• Collaboration You collaborate naturally across functions and domains, aligning with engineers, architects, product owners, data scientists, and business stakeholders
• International You thrive in working with distributed teams across international hubs, embracing diverse perspectives and building global solutions
• Customer Centricity You think with a business and product mindset, challenging requirements and translating them into value-driven customer solutions
• Communication You communicate with clarity, enabling decisions across both technical and non-technical audiences

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Travel Arrangements

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