Engineer Technical Support (m / f / d) – Korean fluency

SAMSUNG; Eschborn; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading technology company in Eschborn is seeking an Engineer Technical Support to address issues with household appliances. The role requires fluency in Korean and English, along with experience in repair or quality assurance. You will collaborate with service partners, analyze failures, and create reports. This is a maternity leave replacement contract until December 31, 2026.

Qualifikationen

• Several years of experience in the repair of household appliances or in quality assurance.
• Proficient in using common PC tools.
• Strong communication skills and team spirit.

Aufgaben

• Close collaboration with service partners to identify early failures.
• Independent handling of identified issues.
• Analysis of hardware/software causes and coordinating solutions.

Kenntnisse

Korean fluency

English fluency

Communication skills

Team spirit

Customer-oriented work

Ausbildung

Completed technical training or equivalent qualification

Tools

Common PC tools

Jobbeschreibung

Position Summary

Bring big ideas to life.

Making the future more fascinating. Let people participate. Developing products that enable us to do things we never thought possible. That's what most people want.

You can make it happen - as a member of the Samsung Community. History is being written here. Join us in adding the next chapter.

We look forward to receiving your application via our online portal.

For our business unit Service we are looking for a committed and motivated person as

Engineer Technical Support (m / f / d) – Korean fluency

Location : Eschborn

Contract Position During Maternity Leave Replacement until December 31, 2026

Role and Responsibilities

• Close collaboration with technicians from our authorized service partners to identify early failures of new household appliances.
• Independent handling of identified issues.
• Analysis of hardware and software causes and coordination of solutions with relevant stakeholders.
• Creation of weekly reports on activities, problems, and technical assessments.
• Monitoring of product failure rates during the early market phase.
• Leading weekly calls with internal engineering teams and providing ad-hoc feedback on current topics.
• Support during factory and engineering visits in Germany to review activities and findings.

Skills and Qualifications

• Completed technical training or equivalent qualification.
• Several years of experience in the repair of household appliances or in quality assurance.
• Excellent language skills in Korean and English.
• Proficient in using common PC tools.
• Strong communication skills, team spirit, and a sense of responsibility.
• Independent, customer-oriented work approach.