Engineer, Remote Support with Dutch

Rockwell Automation; Düsseldorf; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global technology leader is seeking an Engineer for Remote Support to provide technical assistance primarily in English and Dutch. In this hybrid role, you will support customers and collaborate with the hardware team. Essential qualifications include a relevant degree and strong problem-solving skills. A commitment to exceptional customer service is crucial as well as knowledge in industrial automation.

Leistungen

Volunteer Paid Time Off

Donation matching program

On-demand digital course library

Mindfulness programs

Employee Assistance Program

Personalized wellbeing programs

Qualifikationen

• Bachelor's degree or relevant experience in a related field.
• Knowledge of industrial automation and software solutions.
• Ability to work on shift mode from Monday to Friday.

Aufgaben

• Provide technical support to internal and external customers.
• Collaborate with the Controller hardware team.
• Create and publish knowledgebase articles.
• Respond to customer inquiries via phone and email.

Kenntnisse

Technical Support

Customer Service

Problem Solving

Fluent English

Fluent Dutch

Ausbildung

Bachelor's Degree in Electrical or Computer Engineering

Experience with Rockwell Automation

Tools

VMWare

Windows Servers

Ethernet networking

HMI systems

PLCs

Jobbeschreibung

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As an Engineer, Remote Support you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will be expected to respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

In this role, based either in Netherlands or Germany, you will report into a Team Leader, and you will support our Dutch speaking portfolio of customers. You will work hybrid.

Your Responsibilities :

• Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• Team member of our Controller hardware team where you will work with leading Logix controller systems and related products.
• Create and publish knowledgebase articles.
• Provide exceptional customer service from start to resolution for each issue.
• In most cases, this support will be provided by phone and email.
• In this role work takes place on shift mode from Monday to Friday between 8-17.

The Essentials - You Will Have :

• Bachelor's Degree in Electrical or Computer Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or experience with Rockwell Automation or similar hardware products.
• Fluent English and Dutch language skills are mandatory for the role.
• Knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.

The Preferred - You Might Also Have :

• Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems.
• Knowledge of PLCs.

What We Offer :

Our benefits package in Netherlands includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• ... and other local benefits!

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.