energy & meteo systems GmbH Oldenburg online seit 6 days

energate GmbH; Deutschland; Remote; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Flexible work hours

Remote work option

Career development

Company events

Health & fitness

Job summary

energy & meteo systems, together with partner companies emsys VPP and emsys grid services, supports electricity retailers and grid operators worldwide with cutting-edge software for forecasts, virtual power plants and grid planning.

The Customer Service Representative will advise existing customers on the day-to-day use of the Virtual Power Plant software and respond to technical questions, primarily via email, coordinating with experts when needed.

Qualifications

• Background in business, engineering or natural sciences (e.g., physics, energy management, environmental sciences, business informatics, business administration)
• Familiarity with energy markets, renewable energy and power grids is helpful or willingness to learn
• Experience in technical sales or customer service; strong German and English language skills; ability to analyze complex processes and respond to customer requests in a solution-oriented manner

Responsibilities

• Provide expert advice to existing customers on day-to-day use of the Virtual Power Plant software
• Answer technical questions to customers primarily via email
• Consult with support team or software experts when information is not immediately available

Job description

Customer Service Representative (m/f/d) - Key Account Support \"Virtual Power Plant\"

Here at energy & meteo systems, together with our partner companies emsys VPP and emsys grid services, we do our very best every day to efficiently integrate renewable energy into power grids and markets and to further advance the energy transition. To this end, we offer our customers—electricity retailers and grid operators worldwide—cutting-edge software products and full-service solutions. These include wind and solar output forecasts, virtual power plants for controlling decentralized energy systems, and a platform concept for proactive grid planning.

Your Task

You’ll provide expert advice to our international existing customers—primarily electricity retailers—on the day-to-day use of our “Virtual Power Plant” software.
When interacting with customers—usually via email—you’ll answer technical and subject‑matter questions about the software and its application.
And if you don’t have an answer right away, you’ll consult with your support team or our software experts.

Your Profile

You have a background in business, engineering, or the natural sciences—for example, a degree in physics, energy management, environmental sciences, business informatics, business administration, or another relevant qualification.
It’s important that you have a good grasp of our services—ideally, you’re already familiar with the energy market, renewable energy, and power grids, or you’re eager to learn about these topics.
You may have experience in technical sales or customer service, or perhaps you’ve worked as a sales engineer or customer advisor.
When interacting with customers, you impress with your open and communicative manner, excellent German and English language skills, and the ability to analyze complex processes and tasks and respond to customer requests in a solution‑oriented manner.
You’re eager to delve deeper into technical, operational, and energy industry issues and would now like to join us in further advancing the energy transition.

Benefits

• Flexible Work Hours
• Work-Life Balance Support
• Your workday is varied, your role is challenging, and your team is motivated.
• Permanent employment contract—we’re counting on you for the long term.
• Flexible work hours and tracking of all overtime: You don’t have to be at work at 7 a.m. What’s important to us is that you give it your all when you’re there.
• Remote work is also an option
• Career
• You’ll have the opportunity to work on meaningful projects in the field of renewable energy and to contribute your potential and ideas.
• Flat hierarchies and quick decision‑making—our managers are open to listening and always have their doors open.
• Sense of Community
• The atmosphere is great even outside our offices
• Annual company outing,
• team‑building activities,
• summer party and Christmas party,
• monthly game nights, etc.
• Fitness and Health
• You’re important to us. That’s why we offer:
• Company bike leasing
• Sports allowance
• Running group, beach volleyball court, ping‑pong table, swings, and pull‑up bars
• Fair compensation
• And retirement planning
• In addition to the other benefits, we also offer the following to help secure your future:
• Company retirement plan
• Disability insurance
• Guud Card as a non‑cash benefit: shop sustainably and locally
• Food and Beverages
• For quick breaks throughout the day, we offer free drinks, organic fruit, and snacks
• We have an in‑house cafeteria serving vegetarian, vegan, and meat‑based dishes made with regional products