- Provide pre-sales and post-sales technical support to customers, including product solutions, technical presentations, and troubleshooting.
- Collaborate with sales teams to identify customer needs, develop technical solutions, and contribute to proposals and sales strategies.
- Assist customers with product integration, configuration, and optimization, ensuring seamless implementation of Qnity™ solutions.
- Conduct product training for customers and internal teams.
- Analyze customer feedback and product performance data to identify areas for improvement and contribute to product development cycles.
- Develop and maintain technical documentation, application notes, and white papers.
- Stay up-to-date with industry trends, emerging technologies, and competitive offerings.
- Participate in trade shows, conferences, and customer events as a technical expert.
- Cross functional Collaboration with product management, Manufacturing/operations and quality teams. Support customer audits, technical reviews, and escalations.
Requirements
- Bachelor's or Master's degree in Mechanical, Manufacturing, Chemical, Electrical Engineering, Material Science Engineering, or technical related field.
- Proven experience (5+ years) in an applications engineering, field application engineering, or similar technical support role within the electronics industry.
- Strong understanding of electronic components, circuits, and systems.
- Excellent problem-solving and analytical skills with a strong customer focus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to travel domestically and internationally as required.
- Familiarity with relevant industry, standards and protocols is a plus.
- Fluency in English, German or/and French.
Core Competencies
Demonstrates expertise in providing technical support and solutions in the electronics industry, with a strong focus on customer needs, product integration, and technical documentation. Proficient in analyzing product performance and collaborating across teams to enhance product offerings.
Highest-signal resume keywords
- Technical Support
- Applications Engineering
- Electronic Components
- Problem-Solving Skills
- Fluency in English, German or French
Hard Skills
- Technical Presentations
- Product Integration
- Configuration
- Optimization
- Technical Documentation
- Product Training
- Data Analysis
- Customer Feedback Analysis
- Emerging Technologies
- Industry Standards
Soft Skills
- Customer Focus
- Analytical Skills
- Team Collaboration
- Independent Work
- Adaptability
Certifications & Qualifications
- Bachelor's Degree
- Master's Degree
Industry Keywords
- Electronics Industry
- Field Application Engineering
- Manufacturing
- Quality Assurance
- Technical Reviews