E-Learning Operations Officer (m/f/d)

EIT Health; München; Remote; EUR 42,000 - 62,000; Full time

Job summary

EIT Health is seeking an E-Learning Operations Officer to support our digital learning portfolio. You will help deliver projects, build Moodle courses,QA content, and support learners, collaborating with Programme Managers, SMEs, and partners.

The role reports to the Learning Quality & Accreditation Manager. You will ensure course templates are followed, coordinate stakeholders, and drive improvements in the learner experience across our EU network.

Qualifications

• Bachelor’s degree in Education, Learning Technology, Instructional Design, Digital Learning, Communications, Project Management, Business Administration, or a related field.
• 1–2 years of relevant experience in digital learning, online learning, training, learning operations, or a related area.
• Hands-on experience with Moodle or a comparable Learning Management System (LMS), including content authoring, assessments, learner enrolment, completion tracking, and certificates, as well as proficiency with Microsoft 365 tools.
• Basic understanding of instructional design principles and online learning practices.
• Strong organisational skills and attention to detail and quality.
• Excellent communication skills in English.

Responsibilities

• Support the day-to-day delivery of learning projects in line with the Digital Learning Team (DLT) guidelines and standards.
• Provide guidance to Programme and Project Managers on the application of DLT templates, processes, and tools (e.g. project trackers and documentation).
• Coordinate activities with internal and external stakeholders as required to support learning delivery.
• Build and configure Moodle courses using established DLT templates and standards.
• Drive content assembly, screen development, and course updates based on approved course storyboards and materials.
• Manage course assets, assessments, certificates, and learner pathways.
• Conduct course testing and pre-launch quality reviews against established DLT standards and guidelines.
• Review learner-facing content, communications, and activities against established instructional design, visual consistency, accessibility, and usability standards.
• Review multimedia assets and coordinate issue resolution.
• Provide first-line Moodle administration and learner support.
• Support learner enrolments, completion tracking, and certificate management.
• Monitor and escape platform issues as required.
• Support the enhancement of Moodle templates, DLT processes, and learner experience.
• Identify recurring operational issues and suggest opportunities for process improvement.

Skills

Moodle LMS

Content authoring

English communication

Organizational skills

Attention to detail

Education

Bachelor's degree in Education/related field

Tools

Microsoft 365

Job description

Your responsibilities

Your Input The E-Learning Operations Officer supports the delivery of EIT Health’s digital learning portfolio by contributing to project delivery, building and maintaining Moodle courses, conducting quality assurance, and providing learner support. The role works closely with Programme and Project Managers, SMEs, consortium partners, and the Digital Learning Team to ensure a high-quality learner experience and reports to the Learning Quality & Accreditation Manager.

Learning Operations

• Support the day-to-day delivery of learning projects in line with the Digital Learning Team (DLT) guidelines and standards.
• Provide guidance to Programme and Project Managers on the application of DLT templates, processes, and tools (e.g. project trackers and documentation).
• Coordinate activities with internal and external stakeholders as required to support learning delivery.

Moodle Course Development

• Build and configure Moodle courses using established DLT templates and standards.
• Drive content assembly, screen development, and course updates based on approved course storyboards and materials.
• Manage course assets, assessments, certificates, and learner pathways.

Quality Assurance

• Conduct course testing and pre-launch quality reviews against established DLT standards and guidelines.
• Review learner-facing content, communications, and activities against established instructional design, visual consistency, accessibility, and usability standards.
• Review multimedia assets and coordinate issue resolution.

Learner & LMS Support

• Provide first-line Moodle administration and learner support.
• Support learner enrolments, completion tracking, and certificate management.
• Monitor and escape platform issues as required.

Continuous Improvement

• Support the enhancement of Moodle templates, DLT processes, and learner experience.
• Identify recurring operational issues and suggest opportunities for process improvement.

Your skills & knowledge

• Bachelor’s degree in Education, Learning Technology, Instructional Design, Digital Learning, Communications, Project Management, Business Administration, or a related field.
• 1–2 years of relevant experience in digital learning, online learning, training, learning operations, or a related area.
• Hands-on experience with Moodle or a comparable Learning Management System (LMS), including content authoring, assessments, learner enrolment, completion tracking, and certificates, as well as proficiency with Microsoft 365 tools.
• Basic understanding of instructional design principles and online learning practices.
• Strong organisational skills and attention to detail and quality.
• Excellent communication skills in English.

Desirable

• Experience with Articulate Rise, Storyline, or similar authoring tools, as well as quality assurance, content review, and course testing.
• Knowledge of accreditation requirements such as ECTS, EIT Label, UEMS/EACCME.
• Experience working in an international education setting.

What we offer

• We are a 100% “Remote First” company, hiring in Germany and Poland.
• The possibility to join offices in various locations around Europe during business travel.
• Flexible working hours.
• Straight forward internal communication, non-hierarchical structure, and freedom to operate with autonomy.
• A large and vibrant network in the healthcare sector, with exposure to high-level and senior representatives from key players and influencers.
• The opportunity to work on critical projects of European interest, contributing to improving the lives of citizens and patients.

About us

EIT Health is one of Europe’s largest and most dynamic health innovation communities, dedicated to improving the lives of citizens and patients and strengthening healthcare systems across the continent.

Our mission is simple: to drive healthcare innovation and create positive societal impact across Europe. In a landscape marked by an ageing population, rising chronic disease, workforce shortages, and increasing pressure on healthcare budgets, our community serves as a catalyst, enabling creative thinking, cross-border collaboration, and evidence-based solutions that deliver real-world impact.

As a Knowledge and Innovation Community (KIC) of the European Institute of Innovation and Technology (EIT), our pan-European network brings together over 80 members, exceptional in the worlds of business, education, research and health service delivery, alongside thousands of start-ups, entrepreneurs and healthcare professionals. By combining their collective expertise we help new solutions reach the people and services that need them most.

For more information please visit our website: www.eithealth.eu