Dynamics 365 Product Consultant - Contracts

GCS; Stuttgart; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading tech solutions provider is seeking a Microsoft Dynamics ERP Product Support Specialist to provide expert support in Microsoft Dynamics 365 Operations, focusing on Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules. This fully remote position is open to candidates based in Germany. The ideal candidate has strong technical skills in Dynamics 365 ERP and contract management, with the ability to collaborate effectively with both business and development teams.

Qualifikationen

• Hands-on experience with Microsoft Dynamics 365 Operations.
• Proven experience in contract management.
• Strong experience in managing complex project modules.
• Proficiency in ITSM ticketing systems and managing release cycles.
• Ability to write test cases and technical documentation.
• Excellent problem-solving and organizational skills.
• Strong communication and collaboration skills.

Aufgaben

• Provide expert support for Microsoft Dynamics 365 Operations.
• Manage contract-related tasks and integrations.
• Support the Project module ensuring smooth invoicing.
• Lead the triage of ITSM tickets.
• Review and refine change requests through Azure DevOps.
• Write detailed test cases aligned with business processes.
• Collaborate with developers for specifications and documentation.
• Monitor SLAs and track project milestones.

Kenntnisse

Microsoft Dynamics 365 Operations

Contract management

Integration management

Project management

ITSM ticketing systems

Azure DevOps

Documentation skills

Problem-solving skills

Organizational skills

Communication skills

Jobbeschreibung

Are you an expert in Microsoft Dynamics 365 Operations with a focus on Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules? We are seeking a Microsoft Dynamics ERP Product Support Specialist to join our team in a fully remote role, open to candidates based in Germany.

This is an exciting opportunity for someone with a strong technical background in Dynamics 365 ERP, contract management, and system integration to help us support and optimize ERP solutions for our growing client base.

Key Responsibilities

• Product Support & Troubleshooting: Provide expert support and resolve issues related to Microsoft Dynamics 365 Operations, especially in the Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules.
• Contract & Integration Management: Manage contract-related tasks, including handling customer master data and integrations (e.g., Lasernet), ensuring smooth functionality across systems.
• Complex Project Module Management: Support the Project module (including consumption points for multisite companies), ensuring smooth invoicing and contract management integration for different business use cases.
• ITSM Ticket Management: Lead the triage of ITSM tickets, including qualifying, assigning, and troubleshooting incidents related to contracts and invoicing systems. Collaborate with internal or external developers for escalated issues.
• Change Request & Release Management: Review and refine change requests submitted through Azure DevOps, assess feasibility, and prioritize for the backlog or implementation. Help manage release cycles, including preparing release notes and monitoring deployment progress.
• Test Case Writing: Write detailed test cases, ensuring proper alignment with business requirements and processes.
• Collaboration with Developers & Stakeholders: Work closely with development teams to create functional specifications (FRDs) and technical documentation (TDDs), ensuring effective communication and smooth integration across modules.
• SLA & Progress Tracking: Monitor and ensure SLAs are met, tracking project milestones, incidents, and progress on work items.

Qualifications

• Hands‑on experience with Microsoft Dynamics 365 Operations, particularly in the Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules.
• Proven experience in contract management, including customer data and integration management (such as Lasernet).
• Strong experience in managing complex project modules, including multisite companies and invoicing systems.
• Proficiency in ITSM ticketing systems (e.g., ServiceNow), Azure DevOps, and managing release cycles.
• Ability to write test cases, functional specifications, and technical documentation.
• Excellent problem‑solving and organizational skills, with the ability to manage and track progress effectively.
• Strong communication and collaboration skills in working with diverse teams, from business experts to developers.

If this opportunity sounds like a good fit, we’d be happy to schedule a short call to tell you more about the team, projects, and benefits.

Apply or get in touch with me directly at [e-mail]