Dynamics 365 Product Consultant - Contracts

GCS; Essen; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology solutions firm is seeking a Microsoft Dynamics ERP Product Support Specialist to join their team in a remote role. The ideal candidate will have extensive experience with Microsoft Dynamics 365 Operations, particularly in Accounts Receivable, Retail & Commerce, and Project Management modules. You will manage contract-related tasks, troubleshoot issues, and collaborate with developers. Strong communication skills and proficiency in ITSM and Azure DevOps are essential for this position.

Qualifikationen

• Hands-on experience with Microsoft Dynamics 365 Operations, particularly in the Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules.
• Proven experience in contract management, including customer data and integration management.
• Strong experience in managing complex project modules, including multisite companies.

Aufgaben

• Provide expert support and resolve issues related to Microsoft Dynamics 365 Operations.
• Manage contract-related tasks and ensure smooth functionality.
• Lead the triage of ITSM tickets and collaborate on escalated issues.
• Review change requests and help manage release cycles.
• Write detailed test cases aligned with business requirements.
• Work closely with development teams to create specifications.
• Monitor SLAs and track project milestones.

Kenntnisse

Microsoft Dynamics 365 Operations

Contract management

Project module management

ITSM ticketing systems

Test case writing

Collaboration skills

Problem-solving skills

Tools

ServiceNow

Azure DevOps

Lasernet

Jobbeschreibung

Are you an expert in Microsoft Dynamics 365 Operations with a focus on Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules? We are seeking a Microsoft Dynamics ERP Product Support Specialist to join our team in a fully remote role, open to candidates based in Germany.

This is an exciting opportunity for someone with a strong technical background in Dynamics 365 ERP, contract management, and system integration to help us support and optimize ERP solutions for our growing client base.

Key Responsibilities

• Product Support & Troubleshooting: Provide expert support and resolve issues related to Microsoft Dynamics 365 Operations, especially in the Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules.
• Contract & Integration Management: Manage contract-related tasks, including handling customer master data and integrations (e.g., Lasernet), ensuring smooth functionality across systems.
• Complex Project Module Management: Support the Project module (including consumption points for multisite companies), ensuring smooth invoicing and contract management integration for different business use cases.
• ITSM Ticket Management: Lead the triage of ITSM tickets, including qualifying, assigning, and troubleshooting incidents related to contracts and invoicing systems. Collaborate with internal or external developers for escalated issues.
• Change Request & Release Management: Review and refine change requests submitted through Azure DevOps, assess feasibility, and prioritize for the backlog or implementation. Help manage release cycles, including preparing release notes and monitoring deployment progress.
• Test Case Writing: Write detailed test cases, ensuring proper alignment with business requirements and processes.
• Collaboration with Developers & Stakeholders: Work closely with development teams to create functional specifications (FRDs) and technical documentation (TDDs), ensuring effective communication and smooth integration across modules.
• SLA & Progress Tracking: Monitor and ensure SLAs are met, tracking project milestones, incidents, and progress on work items.

Qualifications

• Hands‑on experience with Microsoft Dynamics 365 Operations, particularly in the Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules.
• Proven experience in contract management, including customer data and integration management (such as Lasernet).
• Strong experience in managing complex project modules, including multisite companies and invoicing systems.
• Proficiency in ITSM ticketing systems (e.g., ServiceNow), Azure DevOps, and managing release cycles.
• Ability to write test cases, functional specifications, and technical documentation.
• Excellent problem‑solving and organizational skills, with the ability to manage and track progress effectively.
• Strong communication and collaboration skills in working with diverse teams, from business experts to developers.

If this opportunity sounds like a good fit, we’d be happy to schedule a short call to tell you more about the team, projects, and benefits.

Apply or get in touch with me directly at [e-mail]