Dynamics 365 Product Consultant - Contracts

GCS; Düsseldorf; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A technology consulting firm is seeking a Microsoft Dynamics ERP Product Support Specialist for a fully remote role. The position requires expertise in Microsoft Dynamics 365 Operations focusing on Accounts Receivable and Project Management. Responsibilities include product support, contract management, and project module oversight. Strong problem-solving and communication skills are essential. Apply via the provided email to learn more about the exciting opportunities and benefits.

Qualifikationen

• Hands-on experience with Microsoft Dynamics 365 Operations, particularly in Accounts Receivable, Retail & Commerce, and Project Management Accounting.
• Proven experience in contract management and integrations like Lasernet.
• Strong experience in managing complex project modules and invoicing systems.

Aufgaben

• Provide expert support and resolve issues in Dynamics 365 Operations.
• Manage contract-related tasks including customer master data and integrations.
• Monitor SLAs and track project milestones.

Kenntnisse

Expertise in Microsoft Dynamics 365 Operations

Contract management

System integration

ITSM ticketing systems

Release cycle management

Problem-solving skills

Collaboration skills

Tools

Azure DevOps

ServiceNow

Jobbeschreibung

Are you an expert in Microsoft Dynamics 365 Operations with a focus on Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules? We are seeking a Microsoft Dynamics ERP Product Support Specialist to join our team in a fully remote role, open to candidates based in Germany.

This is an exciting opportunity for someone with a strong technical background in Dynamics 365 ERP, contract management, and system integration to help us support and optimize ERP solutions for our growing client base.

Key Responsibilities

• Product Support & Troubleshooting: Provide expert support and resolve issues related to Microsoft Dynamics 365 Operations, especially in the Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules.
• Contract & Integration Management: Manage contract-related tasks, including handling customer master data and integrations (e.g., Lasernet), ensuring smooth functionality across systems.
• Complex Project Module Management: Support the Project module (including consumption points for multisite companies), ensuring smooth invoicing and contract management integration for different business use cases.
• ITSM Ticket Management: Lead the triage of ITSM tickets, including qualifying, assigning, and troubleshooting incidents related to contracts and invoicing systems. Collaborate with internal or external developers for escalated issues.
• Change Request & Release Management: Review and refine change requests submitted through Azure DevOps, assess feasibility, and prioritize for the backlog or implementation. Help manage release cycles, including preparing release notes and monitoring deployment progress.
• Test Case Writing: Write detailed test cases, ensuring proper alignment with business requirements and processes.
• Collaboration with Developers & Stakeholders: Work closely with development teams to create functional specifications (FRDs) and technical documentation (TDDs), ensuring effective communication and smooth integration across modules.
• SLA & Progress Tracking: Monitor and ensure SLAs are met, tracking project milestones, incidents, and progress on work items.

Qualifications

• Hands‑on experience with Microsoft Dynamics 365 Operations, particularly in the Accounts Receivable, Retail & Commerce, and Project Management & Accounting modules.
• Proven experience in contract management, including customer data and integration management (such as Lasernet).
• Strong experience in managing complex project modules, including multisite companies and invoicing systems.
• Proficiency in ITSM ticketing systems (e.g., ServiceNow), Azure DevOps, and managing release cycles.
• Ability to write test cases, functional specifications, and technical documentation.
• Excellent problem‑solving and organizational skills, with the ability to manage and track progress effectively.
• Strong communication and collaboration skills in working with diverse teams, from business experts to developers.

If this opportunity sounds like a good fit, we’d be happy to schedule a short call to tell you more about the team, projects, and benefits.

Apply or get in touch with me directly at [e-mail]