Dutch Speaking Customer Service for Finance industry

Mercier Consultancy Europe; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A financial consultancy firm in Germany is looking for a Dutch Speaking Customer Service Agent. This role requires providing exceptional support to Dutch-speaking clients in the finance sector. Responsibilities include managing inquiries related to account management and financial products. Candidates should have strong communication skills and experience in customer service.

Leistungen

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Qualifikationen

• Experience in customer service, preferably in finance or banking.
• Ability to manage multiple tasks efficiently.
• Familiarity with customer service platforms is advantageous.

Aufgaben

• Deliver excellent customer service in Dutch.
• Assist clients with account setup and inquiries.
• Handle customer complaints and resolve issues.

Kenntnisse

Fluency in Dutch

Fluency in English

Strong communication skills

Customer service experience

Problem-solving skills

Jobbeschreibung

Mercier Consultancy Europe is looking for a Dutch Speaking Customer Service Agent to join our team in the Finance industry. In this crucial role, you will provide exceptional support to our Dutch-speaking clients as they navigate financial services and inquiries. Your responsibilities will include addressing customer queries related to account management, transactions, and financial products, while ensuring compliance with industry regulations. If you have a strong background in customer service, a keen interest in finance, and exceptional communication skills, we invite you to apply!

Responsibilities

• Deliver excellent customer service in Dutch for inquiries related to financial services.
• Assist clients with account setup, management, and transaction inquiries.
• Provide information about various financial products and services.
• Handle customer complaints and resolve issues effectively and professionally.
• Maintain accurate records of client interactions and feedback.
• Collaborate with financial advisors and departments to ensure customer needs are met.
• Stay updated on financial regulations and industry changes relevant to customer inquiries.

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably within the finance or banking sector.
• Strong communication skills with a focus on customer satisfaction.
• Ability to manage multiple tasks and inquiries efficiently in a fast-paced environment.
• Familiarity with financial software or customer service platforms is advantageous.
• Detail-oriented with good problem-solving skills.
• Willingness to work flexible hours, including weekends and holidays, as required.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...