Dutch Speaking Customer Service for Automotive industry

Mercier Consultancy Europe; Deutschland; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading consultancy in Europe is seeking a Dutch Speaking Customer Service Agent to provide exceptional support to Dutch-speaking customers in the automotive industry. Responsibilities include resolving inquiries, coordinating service bookings, and maintaining accurate customer records. The ideal candidate is fluent in Dutch and English, has customer service experience, and strong problem-solving abilities. This role offers a competitive salary and additional benefits.

Leistungen

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Qualifikationen

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in the automotive or related industry.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Technical knowledge of automotive products and services is a plus.
• Familiarity with customer service software or ticketing systems is advantageous.
• Detail-oriented with strong problem-solving abilities.
• Willingness to work flexible hours, including weekends and holidays, as required.

Aufgaben

• Deliver outstanding customer service in Dutch for inquiries related to the automotive industry.
• Assist customers with understanding vehicle features, specifications, and available services.
• Coordinate service bookings and provide information regarding parts availability.
• Resolve customer complaints and issues professionally and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer needs are met promptly.
• Stay updated on automotive products and industry trends to better assist customers.

Kenntnisse

Fluency in Dutch

Fluency in English

Customer service experience

Strong communication skills

Detail-oriented

Problem-solving abilities

Jobbeschreibung

Mercier Consultancy Europe is looking for a Dutch Speaking Customer Service Agent to join our Automotive Industry team. In this important role, you will provide exceptional support to our Dutch-speaking customers who seek assistance with their automotive inquiries. Your responsibilities will include addressing questions related to vehicle specifications, service bookings, and parts availability, all while ensuring that customers receive a high level of service. If you have a passion for the automotive sector and possess strong communication skills, we would love to welcome you to our team.

Responsibilities

• Deliver outstanding customer service in Dutch for inquiries related to the automotive industry.
• Assist customers with understanding vehicle features, specifications, and available services.
• Coordinate service bookings and provide information regarding parts availability.
• Resolve customer complaints and issues professionally and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer needs are met promptly.
• Stay updated on automotive products and industry trends to better assist customers.

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in the automotive or related industry.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Technical knowledge of automotive products and services is a plus.
• Familiarity with customer service software or ticketing systems is advantageous.
• Detail-oriented with strong problem-solving abilities.
• Willingness to work flexible hours, including weekends and holidays, as required.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...