Disponent Customer Service Representative (CSR)

Newporttank; Duisburg; Hybrid; EUR 34.000 - 42.000; Vollzeit

Benefits dieser Stelle

28 days vacation

Christmas bonus (13th month)

Permanent contract

Professional development

Informal environment

Zusammenfassung

NewPort Tank Containers is seeking a Customer Service Representative in Duisburg to handle orders and serve as the main contact for customers at the operational level. You will ensure smooth processes, think with the customer, and propose solutions.

We offer a competitive salary, 28 days of vacation, a permanent full-time contract with a 6-month probation, a Christmas bonus (13th month), and opportunities for professional and personal development in a dedicated team and informal environment.

Qualifikationen

• Secondary vocational training, preferably in logistics.
• At least 2 years of professional experience in freight forwarding.
• Willing to work 40 hours per week (32–36 hours negotiable).
• Strong team player who keeps customer needs in mind.
• Able to manage customer accounts, make decisions under time pressure and take responsibility.
• Knowledge of INCO terms, IMDG and ADR.
• Understanding of administrative procedures and logistics.
• Fluent in English and German.

Aufgaben

• Track all operational and administrative matters relating to import/export orders for customers.
• Prepare shipments and inform internal and external departments.
• Inform colleagues/customers if there are discrepancies with an order.
• Check documents for completeness and accuracy.

Kenntnisse

Team player

Customer management

Decision making

Problem solving

Responsibility

Communication

INCO terms knowledge

IMDG knowledge

ADR knowledge

Ausbildung

Secondary vocational training in logistics

Jobbeschreibung

As a Customer Service Representative, you are the point of contact for our customers: you ensure that everything is in order for the customer. You are a true organizer and have good communication skills! Are we looking for you?

NewPort Tank Containers specializes in the international transport of chemical liquids,
foodstuffs, and gas in tank containers. We are represented worldwide with our own
offices and a large network of agents. We are looking for a Customer Service Representative
for our operations department in Duisburg!

Do you have experience in freight forwarding? Then read on!

As a Customer Service Representative, you will be responsible for our customers at the
operational level: you will be the first point of contact for our customers with regard
to orders and will answer all their questions. You will ensure that everything runs like clockwork!
You will think along with the customer and be able to come up with solutions.

Daily activities

• You will keep track of all operational and administrative matters relating to your customer’s
• import and export orders.
• You will prepare shipments and inform the relevant internal and external departments.
• You will inform colleagues, customers, or other parties involved if there are any discrepancies
• with an order.
• You will check documents for completeness and accuracy.

Who are we looking for?

• You have completed secondary vocational training, preferably in the field of logistics.
• You have at least 2 years of professional experience in freight forwarding or as a freight
• We are preferably looking for someone for 40 hours per week, but 32 to 36 hours are also negotiable.
• You are a strong team player who always keeps the needs of customers in mind.
• To be successful in this position, it is important that you can manage customer accounts, make
• decisions under time pressure, are problem-solving oriented, and can take responsibility.
• You have knowledge of INCO terms, IMDG, and ADR.
• You have an understanding of administrative procedures and logistics.
• You are fluent in English and German.

What does NewPort offer you?

• A competitive salary and 28 days of vacation according to German standards.
• A permanent full-time employment contract with a 6-month probationary period.
• Christmas bonus (13th month).
• Work in a dedicated team in an informal working environment.
• The opportunity for professional and personal development

Acquisition based on this vacancy is not appreciated.