Director of Operations & Service Growth

Triwill Group; Deutschland; Vor Ort; EUR 120.000 - 160.000; Vollzeit

Zusammenfassung

Triwill Group is seeking a Director of Operations & Service Growth to lead a high-impact, multi-location operation in Germany. You will combine strategic leadership with hands‑on management to turn a vision into an executable roadmap for a technology-enabled service operation.

You will oversee sales, service delivery, partnerships, and operations, while driving digital conversion, retention, and efficiency.

Aufgaben

• Lead business building, commercial growth, and hands‑on operational management.
• Turn an approved business vision into an executable roadmap while launching and scaling a technology-enabled service operation.
• Exercise strategic ownership with direct involvement in sales, service delivery, partnerships, and operational execution.
• Oversee multi-location operations and coordinate with Area and Location Managers to maintain consistent service quality and customer outcomes.
• Drive improvements in digital conversion, retention, operational efficiency, and contribution margins.
• Build scalable systems that reduce manual work and create more predictable, repeatable operations.
• Operate as an entrepreneurial leader who builds new businesses while improving existing operations.

Jobbeschreibung

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Operations & Service Growth based in Germany.

This is a high-impact leadership role combining business building, commercial growth, and hands‑on operational management.
You will turn an approved business vision into an executable roadmap while launching and scaling a technology-enabled service operation.
The role combines strategic ownership with direct involvement in sales, service delivery, partnerships, and operational execution.
You will oversee multi-location operations and work through Area and Location Managers to maintain consistent service quality and customer outcomes.
A key focus will be improving digital conversion, retention, operational efficiency, and contribution margins.
You will also build scalable systems that reduce manual work and create more predictable, repeatable operations.
This opportunity is ideal for an entrepreneurial operator who enjoys building new businesses while simultaneously improving established operations.