Director of Field Operations (f/m/d)

Orbem; München; Hybrid; EUR 140,000 - 210,000; Full time

Benefits offered by this job

Equity (stock options)

Job summary

Orbem is seeking a Director of Field Operations to own how we install, service, and maintain multi‑million‑euro imaging systems across Europe and the US. You will lead Field Engineers, Project Managers, and regional leads, shaping the operating model for scalable, consistent delivery.

You will drive end-to-end delivery, raise SOP maturity, implement a data‑driven operating system, and balance base salary with equity to reward performance.

Qualifications

• Experience leading field operations teams across multiple regions.
• Proven ability to deliver installations and service at scale.
• Strong leadership and stakeholder management skills.

Responsibilities

• Own end-to-end delivery of installations and on-site service across Europe and the US.
• Raise SOP maturity and implement a data-driven operating system.
• Lead and develop Field Engineers, Project Managers, and regional leads.

Skills

Operations management

Field service

Leadership

Cross-functional collaboration

Stakeholder management

Tools

Field service software

Job description

Help build a more sustainable and healthier world. We provide you with the autonomy and support to make it happen.

We are a team of innovators from around the world, united by curiosity and the drive to create a better future.

Team Members

> 200

nationalities

> 40

women

41 %

Guided by our values, we strive to foster an

outstanding work environment where everyone is

supported and empowered to thrive.

We own every challenge

We accept challenges as opportunities for growth and approach them with determination. We take responsibility, collaborate as needed, and stay accountable for our results.

We strive for better

We learn, adapt, and push for higher standards. We embrace feedback as a tool for growth and celebrate the progress and accomplishments that strengthen us.

We imagine new frontiers

We challenge the status quo with curiosity and creativity. We seek diverse perspectives and innovate with purpose to shape a healthier, more sustainable future for our society, our team, and our business.

open roles

We are hiring

Director of Field Operations (f/m/d)

Location

Employment Type

Full time

Location Type

Hybrid

Department

Operations

Compensation

At Orbem, pay bands are transparent. Every role sits within a job level with a defined base salary range, benchmarked against market data and applied company-wide.

Total compensation is base salary plus equity in the form of stock options. The two are linked: more base means less equity, and the reverse. You choose where you land between them.

Base salary: tied to your job level, benchmarked, consistent company-wide

Equity (ESOP): purchase shares at a fixed price and share in Orbem's growth as it scales

You'll get full details during the hiring process.

We see the potential inside everything and everyone. Starting with you.

Orbem uses AI to industrialize MRI, delivering non-invasive insight into everything from fruits to eggs to the human body. We are transforming what is becoming the world's largest biological dataset into actionable intelligence to reduce waste, increase quality, and accelerate the shift toward a more sustainable and healthier future.

Headquartered and founded in Munich, Germany, with an office now in Houston, Texas, our world‑class team is scaling inside‑out technology to transform how humanity sees and understands biological matter.

Help us see what's possible. Join us.

Your Role

You will own how Orbem shows up at customer sites — installing, servicing, and maintaining multi-million-euro imaging systems that sit at the heart of our customers’ production lines. When our systems run, our customers run. When they don’t, the cost is measured in lost production days. Field Operations is where our technology meets reality, and you own that interface.

Field Operations spans Europe and the US, with regional teams on both sides of the Atlantic. A lot has already been built: dedicated Field Engineers and Project Managers, regional leadership, and real investment in SOPs, planning, and tooling. The next step is maturity — turning what exists into an operation that runs consistently across every site, every partner, and every geography, and that scales without depending on individual heroics.

You inherit that and the mandate to shape what comes next. We are expanding fast into new verticals and geographies, and installation and service quality is one of the few things that can either unlock or throttle that growth. This is a role for someone equally at home setting the operating model and being close to the work itself — credible with a customer's engineers and with our executive team on the same day — and who is unwilling to let the same problem happen twice.

Your Day to Day

Running Operations (≈ 40%)

Own end‑to‑end delivery of installations, on‑site service, and scheduled maintenance across Europe and the US — on time, on budget, and at a quality level appropriate to assets worth more than €1M each.

Empower and enable Regional Leaders and Project Managers to flawlessly orchestrate complex site deliveries involving customers, MRI suppliers, and automation partners.

Be the escalation point that actually resolves things — including on site, out of hours, when a go‑live is at risk.

Own the operational KPIs and the commitments we make to customers, and keep Technical Customer Support, Business Development, and the executive team informed.

Building the Operating System (≈ 35%)

Raise SOP maturity — across our own team, our partners, and our customers’ contractors.

Implement a continuous improvement engine together with the Operational Excellence team.

Leverage and drive the tooling and data we need to run this at scale — field service management, installation and service documentation, spare parts and capacity planning — and make sure people actually use it.

Build the quality and safety standards our engineers work to, and hold the line on them under schedule pressure.

Leading and Scaling the Team (≈ 25%)

Lead and develop the whole team — Field Engineers, Project Managers, and regional leads alike — building the depth and ownership that lets each region run well without you in the detail.

Design the organisation ahead of the growth curve: hire, structure, and re‑