Director Global HR Systems Support

GEA; Düsseldorf; Vor Ort; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

A leading global company in Düsseldorf is seeking an HR System Support Team Leader to ensure effective HR service execution. This role requires strong leadership and extensive experience in HR IT, particularly with systems like Workday and ServiceNow. The ideal candidate will manage teams, implement improvements, and navigate complex HR solutions, fluently communicating in English (German proficiency advantageous).

Qualifikationen

• Several years of experience in HR and HR IT.
• Experience in leading teams.
• Proven experience in complex HR system projects.

Aufgaben

• Leads the Global HR System Support Team.
• Designs support strategy and manages resources.
• Drives continuous improvement in HR services.

Kenntnisse

Leadership skills

HR IT experience

Business analysis

Agile project management

Fluency in English

Proficiency in German

Ausbildung

Bachelor’s or Master’s degree in Business Administration or related field

Tools

Workday

ServiceNow

JIRA

Confluence

Jobbeschreibung

Responsibilities / Tasks

• Provides operational leadership to the Global HR System Support Team (Tier 3), ensuring effective execution of transactional HR service based on inquiries.
• Responsible for third level support strategy design, resource planning, and performance management within the third level support organization (Tier 3), in line with the Vice President - HR Technology & Infrastructure, Global Lead First Level Support (Tier 1), and Head of Global HR Services Delivery (Tier 2).
• Drives continuous improvement for the Global HR System Support.
• Monitors delivery of Global HR System Support services in alignment with global HR strategy for HR Operations, global HR standards, and policies, based on KPIs.
• Ensures global processes are launched and tracked, participates in process design, and ensures technical team delivers support and maintenance of systems as needed.
• Supervises Global HR System Support team members; assigns and prioritizes staff tasks and projects; counsels, trains, and coaches on HR System Support topics; develops staff skills and conducts performance evaluations.
• Manages relationships with key stakeholders of the first and second level support organizations (Tier 1 & Tier 2) and other HR T&I Tier 3 teams.
• Acts as the point of contact for HR System Support escalations.
• Evaluates organizational needs and HR system trends, determines suitable improvements and fixes for Tier 3.
• Monitors, defines, signs off, and improves role-based permission concepts for HR Systems such as Workday and ServiceNow.
• Identifies service delivery issues and takes appropriate action, promotes performance improvement initiatives.
• Promotes efficient and effective team working within the third level support organization (Tier 3).
• Responsible for support concept in Tier 3 and makes own staffing decisions.

Your Profile / Qualifications

• Bachelor’s or Master’s degree in Business Administration, Information Systems in Human Resources, or a related field.
• Several years of experience in HR and HR IT, ideally with functional and implementation expertise in HR Technology (preferably Workday and / or ServiceNow).
• Strong leadership skills and experience in leading teams.
• Proven experience in implementing, optimizing, and leading complex, cross‑functional HR system / solution projects.
• Up‑to‑date knowledge of HR trends, tools, and techniques; enthusiasm for staying current with developments in HR Technology.
• Familiarity with agile project management and project management tools (e.g., JIRA, Confluence).
• Strong competencies in business analysis, planning, and solution orientation; skilled in prioritization.
• Capable of understanding business needs and translating them into actionable project requests.
• Excellent communication skills, able to simplify complex system structures for stakeholders.
• Demonstrates a sense of urgency, ownership, and independence to drive projects to completion.
• Fluency in English is mandatory; proficiency in German is advantageous.
• Strong change communication skills.