Digital Workplace Service Manager (f/m/x)

Carl Zeiss AG; Oberkochen; Remote; EUR 90,000 - 120,000; Full time

Job summary

ZEISS is seeking a Digital Workplace Service Manager to own end-to-end service delivery across the Digital Workplace. You will ensure services meet business needs, SLAs, and user experience while collaborating with CIT-O teams worldwide.

You will drive service improvements, manage risks, evolve the operating model and portfolio, and work with external partners to deliver high-quality IT services that enable digital transformation across the group.

Qualifications

• Proven experience in IT service management and IT operations.
• Experience in large-scale, complex IT environments with multiple technologies, teams, and dependencies.
• Experience supporting operational harmonization ITIL.

Responsibilities

• Take end-to-end ownership of Digital Workplace service delivery, ensuring services meet business needs, agreed service levels, and user-experience expectations
• Drive continuous service improvement by refining IT service management processes, applying best practices, and turning operational insights into measurable improvements
• Partner closely with CIT-O teams to ensure reliable, efficient, and user-centered day-to-day operations
• Engage with business stakeholders to understand evolving needs, provide transparent service insights, and translate the impact of IT services into business-relevant language
• Proactively identify service-delivery risks, coordinate mitigation measures, and strengthen service continuity to minimize disruption for users and the business
• Maintain and continuously develop the Digital Workplace operating model, including clear ownership, processes, dependencies, and documentation
• Own and evolve the Digital Workplace service portfolio
• Actively participate in the Digital Workplace roadmap planning and represent operations part
• Build trusted relationships with service managers across the organization, creating strong alignment across connected services
• Collaborate closely with external partners and suppliers to support high-quality delivery, manage dependencies, and drive shared accountability

Skills

IT service management

IT operations

Large-scale IT environments

Global collaboration

Device management

Coordination skills

ITIL

Job description

Welcome to ZEISS – a company that combines innovation and responsibility! Our corporate functions are diverse and make a decisive contribution to the strategic orientation and sustainable success of ZEISS. Corporate Information Technology (CIT) is the central part of the company’s strategy, developing and implementing innovative security solutions to enhance efficiency and competitiveness in the Carl Zeiss Group. By working closely with various business units, CIT ensures that technological advancements and digital transformations are seamlessly integrated into business processes.

As our Digital Workplace Service Manager (f/m/x), you will:

• Take end-to-end ownership of Digital Workplace service delivery, ensuring services meet business needs, agreed service levels, and user-experience expectations
• Drive continuous service improvement by refining IT service management processes, applying best practices, and turning operational insights into measurable improvements
• Partner closely with CIT-O teams to ensure reliable, efficient, and user-centered day-to-day operations
• Engage with business stakeholders to understand evolving needs, provide transparent service insights, and translate the impact of IT services into business-relevant language
• Proactively identify service-delivery risks, coordinate mitigation measures, and strengthen service continuity to minimize disruption for users and the business
• Maintain and continuously develop the Digital Workplace operating model, including clear ownership, processes, dependencies, and documentation
• Own and evolve the Digital Workplace service portfolio
• Actively participate in the Digital Workplace roadmap planning and represent operations part
• Build trusted relationships with service managers across the organization, creating strong alignment across connected services
• Collaborate closely with external partners and suppliers to support high-quality delivery, manage dependencies, and drive shared accountability

Your Profile

A user-centered mindset and a commitment to continuously improving the Digital Workplace experience

• Proven experience in IT service management and IT operations
• Experience working in large-scale, complex IT environments with multiple technologies, teams, and dependencies
• Confidence collaborating across a global organization, including stakeholders and teams in the Americas, EMEA, and APAC
• Sound knowledge of device-management environments and their dependencies on related products, platforms, and services
• Strong coordination skills, with the ability to structure complex topics, manage priorities, and drive actions
• Experience supporting operational harmonization ITIL

Qualifications are highly beneficial / sought after

Excellent written and spoken English communication skills

Your ZEISS Recruiting Team: Markus Repp

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.