Deutschsprachige Kundenservice in Griechenland (m / w / d) für Microsoft

Teleperformance; Hannover; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer service provider is looking for fluent German speakers to join the Microsoft Customer Experts team. You will assist customers with inquiries and technical issues while living in Greece. Strong communication skills, sales experience, and a good command of English are essential. The position offers relocation support, competitive salary, and opportunities for professional growth.

Leistungen

Relocation support

Competitive salary with bonuses

Health care benefits

Free Greek language courses

Professional growth opportunities

Qualifikationen

• Excellent communication skills in German.
• Empathetic and positive attitude.
• Willingness to learn and adapt.

Aufgaben

• Identify customers’ needs and deliver appropriate solutions.
• Handle billing inquiries and transactions.
• Assist customers with ordering issues.
• Answer inquiries and troubleshoot technical issues.
• Follow diagnostic procedures for common questions.

Kenntnisse

Fluent German

Good command of English (B2+)

Sales experience with consumer products

Technical research skills

Internet research skills

Jobbeschreibung

Are you a fluent German speaker? Join our Microsoft Customer Experts team and work in Greece with the world’s tech leader!

Microsoft collaborates with our TP in Greece, providing excellent opportunities an excellent opportunity for experienced technology enthusiasts to work with the world’s tech leader!

If you speak German fluently and wish to experience working in the world of computer software, consumer electronics, personal computers and online platforms, grab this chance to join the German Microsoft Support team, in order to support customers from Germany, Austria & Switzerland .

What you will do :

• Identify customers’ needs and deliver appropriate solutions, including sales
• Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
• Assist customers to place an order and related issues
• Answer customers’ inquiries and troubleshoot or elevate technical issues that they face and assist customers with account issues
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring :

• Excellent communication skills in German
• Good command of English (B2+)
• Sales experience with consumer products and services will be an asset
• Technical research skills to troubleshoot customer problems.
• Advanced internet research skills
• An empathetic soul with the communication skills that match
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program : Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.