Deutschsprachige Kundenservice in Griechenland (m / w / d) für Mercedes-Benz

Teleperformance; Kaiserslautern; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A major customer service provider is seeking German-speaking talents to join their team in Greece, working with a prestigious car brand. The role involves being the first point of contact for customer requests, providing expert advice, and resolving inquiries. Candidates should have fluency in German, excellent English skills, and a passion for cars. Relocation support and competitive salary are offered.

Leistungen

Complete relocation support

Competitive monthly salary

Health care benefits

Free online Greek language courses

State of the art working environment

Qualifikationen

• Fluency in German is required.
• Experience in customer support for at least 6 months is preferred.
• Passion for cars is a plus.

Aufgaben

• Be the primary point of contact for customer requests.
• Utilize phone calls, e-mails, and chats for customer service.
• Resolve customer issues professionally and timely.

Kenntnisse

Fluency in German

Very good use of English

Highly developed communication skills

Tech savviness and learning agility

Genuine problem-solving mentality

Positive attitude

Jobbeschreibung

If you are an avid auto enthusiast, join our Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands

We are looking for German speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Your responsibilities

• Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters
• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
• Turn every customer into a happy customer!
• Enjoy your time in Greece

What you will bring

• Fluency in German
• Very good use of English – both in written and spoken language
• A profound passion for cars is a big plus
• Work experience as a customer support / customer care representative for at least 6 months will be preferred
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

What we offer

• Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
• Competitive monthly salary+ 2 extra salaries per year
• Refer-A-Friend : Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Fully remunerated training by certified instructors
• A career path within a company of more than 11.500 employees
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises , providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more

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