Deutschsprachige Kundenservice in Griechenland (m / w / d) für Canon

Teleperformance; Pforzheim; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading global customer support firm is looking for Canon Customer Experts to provide support for imaging products. Applicants must be fluent in German and have good communication skills in English. The role includes resolving customer inquiries and troubleshooting technical issues. Attractive benefits include relocation assistance to Greece, competitive salary, and professional growth opportunities.

Leistungen

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Free online Greek language courses

Referral Program

Professional growth opportunities

Qualifikationen

• Strong written and verbal skills in German.
• Good communication skills in English.
• Tech-savvy and solution-driven.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track customer cases for timely resolutions.
• Provide professional relationships with partners.
• Answer technical inquiries and troubleshoot issues.

Kenntnisse

Fluent in German

Good communication skills in English

Tech savviness

Solution-driven

Empathetic communication skills

Positive attitude

Jobbeschreibung

Are you fluent in German and familiar with digital cameras, printers & photocopiers? Join our Canon Customer Experts team!

Would you like to get an in-depth experience in the world of photography and imaging ? TP in Greece collaborates with Canon, the leader in professional and consumer imaging equipment and information systems and proudly offers job opportunities for technology enthusiasts to provide customer support for printers , photocopiers, digital cameras & other imaging products to German speaking customers.

We equip successful candidates with a complete training on the company’s products, as well as guidance on providing troubleshooting and technical solutions.

What you will do :

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Answer customers’ inquiries and troubleshoot or elevate technical issues that they face
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring :

• Strong written and verbal skills in German
• Good communication skills in English
• Tech savviness
• Solution driven out of the box thinking
• An empathetic soul with the communication skills that match
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program : Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equalopportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.