Deutschsprachige Kundenservice in Griechenland (m / w / d) für Canon

Teleperformance; Essen; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer support company in Germany is seeking individuals fluent in German to join the Canon Customer Experts team. This role involves providing technical support for imaging products and assisting customers via phone, chat, and email. The company offers competitive salary, relocation support to Greece, and professional growth opportunities along with a great work environment.

Leistungen

Competitive monthly salary + bonuses

Relocation support covering flight and accommodation

Health care benefits

Free online Greek language courses

Community and social responsibility initiatives

Qualifikationen

• Strong written and verbal communication in German is essential.
• Ability to communicate effectively in English.
• Comfort with technology and troubleshooting.
• An empathetic approach when interacting with customers.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely closure.
• Provide professional relationships and show empathy.
• Work towards reaching client and internal targets.
• Answer inquiries and troubleshoot technical issues.
• Handle frequently asked questions effectively.

Kenntnisse

Fluent German

Good English communication

Tech savviness

Solution-driven thinking

Empathy

Positive attitude

Jobbeschreibung

Are you fluent in German and familiar with digital cameras, printers & photocopiers? Join our Canon Customer Experts team!

Would you like to get an in-depth experience in the world of photography and imaging ? TP in Greece collaborates with Canon, the leader in professional and consumer imaging equipment and information systems and proudly offers job opportunities for technology enthusiasts to provide customer support for printers , photocopiers, digital cameras & other imaging products to German speaking customers.

We equip successful candidates with a complete training on the company’s products, as well as guidance on providing troubleshooting and technical solutions.

What you will do :

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Answer customers’ inquiries and troubleshoot or elevate technical issues that they face
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

What you will bring :

• Strong written and verbal skills in German
• Good communication skills in English
• Tech savviness
• Solution driven out of the box thinking
• An empathetic soul with the communication skills that match
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program : Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equalopportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.