Deutscher Content Moderator für Social Media in Griechenland (m / w / d)

Teleperformance; Stuttgart; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading customer service provider is seeking a Social Media Content Moderator to join their team in Athens, Greece. You will review and categorize social media content while ensuring compliance with guidelines. The ideal candidate should be fluent in German and English, possess strong communication skills, and have a knack for detail. The company offers relocation support, competitive salary, and numerous benefits.

Leistungen

Support for relocation to Greece

Competitive monthly salary + 2 extra salaries

Health care benefits

Free online Greek language courses

Qualifikationen

• Fluent in German and English.
• Ability to work independently with limited supervision.
• Experience in Content Moderation, Social Media or Customer Support is an advantage.

Aufgaben

• Review and categorize social media content based on specific guidelines.
• Ensure high quality and safe experiences for users.
• Identify inefficiencies in workflows and suggest solutions.

Kenntnisse

Excellent verbal and written skills in German

Very good English knowledge

Exceptional communication and soft skills

Problem-solving skills

Attention to detail

Tools

Windows Operating Systems

MS Office

Jobbeschreibung

Are you passionate about everything online, with an eye for details? Become a member of our strong and growing Social Media Content Moderators team in Athens!

We are looking for talents with great German & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

Be part of a strong team that reviews and categorizes social media commercial ads, and also reviews and moderates business content, helping to build a better user experience.

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.

Note: This position is not a remote / work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus).

What you will do:

• Review and categorize social media content based on specific guidelines.
• Ensure that all information uploaded by users follow the guidelines based on client’s policies.
• Make well balanced decisions to be an effective advocate for the online community.
• Ensure high quality and safe experiences for both people and businesses.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Assist customers via chat, email or phone (depending on the project).
• Identify inefficiencies in workflows and suggest solutions.
• Follow company and client procedures and guidelines.

What we expect from you:

• Excellent verbal and written skills in German
• Very good English knowledge
• Exceptional communication and soft skills, as well as problem-solving skills
• Ability to use Windows Operating Systems, internet applications and MS Office
• Solid team, and collaboration skills, work independently with limited supervision
• Attention to detail and ability to distinguish self-beliefs from moderated content and policies
• Be positive and proactive and have a desire for applying continuous improvement processes
• Experience in Content Moderation, Social Media or Customer Support will be considered as an advantage

What we offer to you:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity