Desktop Support Specialist (m/f/d)

PCI TRGR Penn Pharmaceutical Services Ltd; Großbeeren; Presencial; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

PCI Pharma Services in Germany is seeking a service‑oriented Desktop Support Specialist II to provide end‑user technical support and help maintain local IT infrastructure and cybersecurity systems. You will troubleshoot hardware, software, and network issues, manage ticketing, and collaborate with IT teams to ensure reliable operations.

Ideal candidates hold a IT‑related bachelor’s degree, practical experience with Windows, Office, and AD, and strong German/English communication.

Formación

• Bachelor’s degree in an IT-related field or equivalent helpdesk or desktop support experience.
• Practical experience with computer hardware, software installation, configuration, and troubleshooting.
• Basic networking knowledge: TCP/IP, DHCP, DNS, and Active Directory.
• Experience supporting Microsoft Office, Windows, mobile devices, and network connectivity.
• Familiarity with IT infrastructure, user accounts, and endpoint security solutions.
• Strong analytical, problem-solving, and decision-making skills; ability to prioritize and work independently or in a team.
• Excellent communication and documentation skills in German and English.
• Desirable: knowledge of cybersecurity operations and GMP requirements.

Responsabilidades

• Provide day-to-day technical support to end users, managing service requests and resolving hardware, software, and connectivity issues.
• Install, configure, and maintain computers, laptops, mobile devices, printers, applications, and related IT equipment.
• Support user accounts, permissions, email services, Active Directory, Microsoft Office, VPN, wireless networks, and shared resources.
• Assist with first-level server, network, and infrastructure troubleshooting, coordinating with IT teams and third-party providers.
• Provide first-line cybersecurity support, including endpoint protection, MFA, phishing investigations, and escalation of potential incidents.
• Support IT asset management, procurement, backup operations, system upgrades, and infrastructure implementations.
• Maintain accurate incident/resolution documentation in ticketing and knowledge systems.
• Ensure compliance with IT security policies and regulatory requirements.
• Deliver professional customer service; educate users on IT and cybersecurity best practices; escalate complex issues.

Conocimientos

Customer focus

Troubleshooting

Analytical thinking

German/English bilingual

Teamwork

Educación

Bachelor's in IT field

Herramientas

Active Directory

VPN

Microsoft Office

Windows OS

Networking basics

Descripción del empleo

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

About the Role We are seeking a customer-focused Desktop Support Specialist II to provide technical support to end users and assist with the maintenance of local IT infrastructure and cybersecurity systems. Reporting to the Manager, Desktop Support, you will troubleshoot hardware, software, network, and security issues, manage service requests, and collaborate with IT infrastructure and cybersecurity teams to ensure reliable, secure, and efficient IT operations.

Key Responsibilities

• Provide day-to-day technical support to end users, managing service requests and resolving hardware, software, and connectivity issues.
• Install, configure, and maintain computers, laptops, mobile devices, printers, applications, and related IT equipment.
• Support user accounts, permissions, email services, Active Directory, Microsoft Office, VPN, wireless networks, and shared resources.
• Assist with first-level server, network, and infrastructure troubleshooting, coordinating with relevant IT teams and third-party service providers.
• Provide first-line cybersecurity support, including endpoint protection, MFA, phishing investigations, and the identification and escalation of potential security incidents.
• Support IT asset management, procurement, backup operations, system upgrades, and infrastructure implementations.
• Maintain accurate documentation of incidents, resolutions, and procedures in ticketing and knowledge management systems.
• Ensure compliance with IT security policies, access controls, and applicable regulatory requirements.
• Deliver professional customer service, educate users on IT and cybersecurity best practices, and escalation complex issues appropriately.

Qualifications and Skills

• Bachelor’s degree in an IT-related field or equivalent experience in helpdesk or desktop support.
• Practical experience with computer hardware, software installation, configuration, and troubleshooting.
• Basic understanding of networking concepts and protocols, including TCP/IP, DHCP, DNS, and Active Directory.
• Experience supporting Microsoft Office, Windows operating systems, mobile devices, and network connectivity.
• Basic knowledge of IT infrastructure, user account administration, and endpoint security solutions.
• Strong analytical, problem-solving, and decision-making skills, with the ability to prioritize competing demands and work independently or as part of a team.
• Excellent communication, customer service, documentation, and reporting skills in German and English
• High level of integrity, attention to detail, and ability to perform effectively under pressure.
• Desirable: Knowledge of cybersecurity operations, IT infrastructure support, and Good Manufacturing Practice (GMP) requirements. (GER)

Desktop Support Specialist II (m/w/d)

Über die Position Wir suchen einen serviceorientierten Desktop Support Specialist II (m/w/d) zur Unterstützung unserer Endanwender sowie zur Mitwirkung bei der Betreuung und Wartung der lokalen IT-Infrastruktur und Cybersicherheitssysteme. In dieser Position berichten Sie an den Manager Desktop Support und sind für die Fehleranalyse und Behebung von Hardware-, Software-, Netzwerk- und Sicherheitsproblemen verantwortlich. Sie bearbeiten Supportanfragen und arbeiten eng mit den IT-Infrastruktur- und Cybersicherheitsteams zusammen, um einen zuverlässigen, sicheren und effizienten IT-Betrieb zu gewährleisten.

Qualifikationen und Kenntnisse

• Abgeschlossenes Studium im IT-Bereich oder eine vergleichbare Qualifikation durch einschlägige Berufserfahrung im Helpdesk- oder Desktop-Support.
• Praktische Erfahrung mit Computerhardware, Softwareinstallation, Konfiguration und Fehlerbehebung.
• Grundkenntnisse in Netzwerktechnologien und -protokollen, insbesondere TCP/IP, DHCP, DNS und Active Directory.
• Erfahrung im Support von Microsoft Office, Windows-Betriebssystemen, mobilen Endgeräten und Netzwerkverbindungen.
• Grundkenntnisse in der IT-Infrastruktur, Benutzerkontenverwaltung und bei Endpoint-Sicherheitslösungen.
• Ausgeprägte analytische Fähigkeiten sowie eine strukturierte und lösungsorientierte Arbeitsweise.
• Fähigkeit, konkurrierende Prioritäten selbstständig zu organisieren und sowohl eigenständig als auch im Team effektiv zu arbeiten.
• Sehr gute Kommunikationsfähigkeiten sowie sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift.
• Ausgeprägte Serviceorientierung sowie gute Dokumentations- und Berichtskompetenz.
• Hohes Maß an Integrität, Genauigkeit und Verantwortungsbewusstsein sowie die Fähigkeit, auch unter Zeitdruck effektiv zu arbeiten.
• Wünschenswert: Kenntnisse im Bereich Cybersicherheit, IT-Infrastruktur und der Anforderungen der Guten Herstellungspraxis (Good Manufacturing Practice, GMP).

Join us and be part of building the bridge between life changing therapies and patients. Let's talk future

Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don't say no, we figure out how.