Desktop Support / IT Support Engineer

Kryptos Technologies limited; Frechen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading IT solutions provider is seeking a Desktop Support/IT Support Engineer for a one-year contract in Frechen, Germany. You will provide onsite technical support, assist with user account management, and troubleshoot network issues. Ideal candidates are multilingual in German and English, with a strong background in IT support. This role offers some flexibility for remote work and requires occasional travel to the Frankfurt office.

Qualifikationen

• Experience in L1/L2 support with troubleshooting skills.
• Ability to provide tech support for hardware and software.
• Strong background in user account and access management.

Aufgaben

• Handle tickets via ServiceNow and provide onsite support.
• Install and configure IT equipment and software.
• Troubleshoot connectivity and network issues.

Kenntnisse

Technical Support

Multilingual (German + English)

User Account Management

Networking Troubleshooting

Tools

ServiceNow

Jobbeschreibung

Tasks

Desktop Support/IT Support Engineer

Location: Frechen, Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office during his absence.

Duration: 1 Year

Type: Contract

Support Type: Onsite, multilingual (German + English), 4 days/week during office hours

Key Responsibilities:

Technical Support (L1/L2):

• Handle tickets via ServiceNow from helpdesk or self-service portal.
• Provide onsite support for hardware, software, and connectivity issues.
• Escalate unresolved issues to L3 or vendors.

IMAC Services:

• Install, move, add, and change IT equipment and software.
• Configure email, VPN, and network settings.

Device Lifecycle Management:

• Coordinate hardware refreshes and data backups.
• Manage asset disposal and documentation.

User Account & Access Management:

• Manage user accounts, passwords, MFA, and access controls.

Networking & Connectivity:

• Troubleshoot LAN/WAN, VPN, and printer connectivity.

Peripheral Support:

• Configure and troubleshoot printers, scanners, and external devices.

IT Security & Compliance:

• Ensure antivirus updates, assist in audits, and enforce security policies.

Asset Management:

• Track IT inventory, perform audits, and manage shipments.

Requirements

Documentation & Reporting:

• Maintain knowledge base and document recurring issues.

End-User Training:

• Provide IT orientation and training on tools and security.

Project Support:

• Assist in infrastructure deployments, office relocations, and application rollouts.