Delivery Station supervisor（Augsburg）

JD.COM; Augsburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

JINGDONG Logistics in Germany is seeking an on-site operations coordinator to manage shift activities and support drivers during arrivals. You will monitor delivery quality and coordinate unloading, sorting, and handoffs to ensure timely service.

You will design and implement driver SOPs, train staff on the driver business system, and collaborate with customer service to answer inquiries and maintain a high delivery experience.

Aufgaben

• Coordinate on-site operations during a shift, supporting drivers with unloading and sorting.
• Oversee delivery processes, monitor efficiency and quality of driver delivery.
• Train the driver business system and SOPs, ensuring all staff are proficient.
• Collaborate with the customer service team to handle inquiries and uphold the delivery experience.

Jobbeschreibung

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people‑first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast‑paced, dynamic environment.

• Report to the station manager, be responsible for on‑site operational coordination during a shift, and assist drivers in unloading and sorting goods upon their arrival at the sation;
• Master the delivery process and monitor the efficiency and quality of driver delivery.
• Be responsible for the daily training and implementation of the driver business system and SOPs, ensuring that all employees are familiar with and grasp the system.
• Collaborate with the customer service team, handle customer inquiries via phone, and monitor the delivery experience guarantee.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.