Delivery Station supervisor（Dresden）

JD.COM; Dresden; On-site; EUR 45,000 - 60,000; Full time

Job summary

JINGDONG Logistics invites applications for a station operations role in its German network. You will join a fast-paced team focused on on-site coordination, unloading and sorting goods, and supporting drivers at the station.

The role requires mastering the delivery process, monitoring efficiency and quality, and training staff on the driver system and SOPs. You will also collaborate with the customer service team to handle inquiries and ensure a smooth delivery experience.

Qualifications

• Experience coordinating on-site operations and logistics personnel.
• Ability to monitor and improve delivery quality and efficiency.
• Experience training staff on SOPs and processes.

Responsibilities

• Report to the station manager and coordinate on-site operations during a shift.
• Assist drivers in unloading and sorting goods on arrival.
• Monitor delivery efficiency and driver performance.
• Collaborate with customer service to handle inquiries and monitor delivery experience.

Skills

On-site coordination

Delivery process optimization

Driver training & SOPs

Customer service liaison

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

• 1 . Report to the station manager, be responsible for on-site operational coordination during a shift, and assist drivers in unloading and sorting goods upon their arrival at the sation; 2. Master the delivery process and monitor the efficiency and quality of driver delivery. 3. Be responsible for the daily training and implementation of the driver business system and SOPs, ensuring that all employees are familiar with and grasp the system. 4. Collaborate with the customer service team, handle customer inquiries via phone, and monitor the delivery experience guarantee.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.