Direct message the job poster from Digital Waffle
A global technology solutions provider with over 30 years of industry experience is seeking a Data Centre Engineer/Workplace Technologies Support (WTS) Engineer to join their Berlin-based team. This company specialises in delivering comprehensive connectivity and infrastructure services, from structured cabling to fully managed IT solutions, supporting clients across multiple sectors.
With a strong focus on people, diversity, and inclusion, the organisation prides itself on fostering a collaborative, challenging, and rewarding work environment. This role offers an exciting opportunity to be part of a dynamic and expanding international team.
Role Overview
As a Workplace Technologies Support Engineer, you will be on the frontline of delivering high-quality IT support services, including IMAC (Install, Move, Add, Change), decommissions, and incident management. The role involves a mix of hands-on technical tasks, project support, and coordination with internal teams and external vendors.
Working Hours: 09:00 – 17:00 (Monday to Friday)
On-site presence required
Shift work or on-call support may be required (to be agreed upon as needed)
Key Responsibilities
- Manage and deliver mid-sized IT infrastructure projects
- Escort and coordinate with third-party vendors
- Build, rack, and connect network/server hardware in data centre environments
- Monitor and resolve tickets using ITSM platforms (e.g., ServiceNow)
- Perform break-fix tasks on network hardware (e.g., HDD, SSD, power supplies, memory, NICs)
- Conduct testing, fault finding, and troubleshooting of copper and fibre cabling
- Execute all types of patching (data, voice, copper, fibre)
- Configure static IP addresses and ILO on servers
- Maintain cable management systems and update documentation
- Provide weekly status reports and maintain inventory of cables and optics
- Manage shipments, RMAs, and maintain cleanliness and order in storage areas
Ideal Experience & Skills
- Previous experience in a corporate IT or financial services environment
- Strong understanding of Workplace Technology services (IMAC/D, cabling, decommissions)
- Skilled in structured cabling and fault diagnosis using test equipment
- Proficient in Microsoft Office Suite
- Ability to work independently and collaboratively in a high-pressure setting
- Strong multitasking, prioritisation, and organisational skills
- Familiarity with asset management and IT ticketing systems
- Experience with change management and IT service delivery processes
- Ability to mentor and onboard junior team members
Desirable (but not required):
- COMPTIA Server+ / Network+
- CDCTP, CDCMP or other data centre certifications
If you have a hands-on technical background and thrive in a fast-paced, structured environment, this role could be a great fit. Join a global team and help deliver mission-critical infrastructure support to some of the world's most demanding environments.
Seniority level
Seniority level
Mid-Senior level
Employment type
Job function
Job function
Information Technology and EngineeringIndustries
IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance
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