Customs Operations Manager

APM Terminals; Bremen; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Maersk in Bremen seeks a Customs Operations Manager to lead and develop the customs teams, ensuring compliant entries and efficient processes. You will drive strategic growth, coordinate with stakeholders, and ensure high customer satisfaction while adhering to regulations.

The role requires strong leadership, German and English proficiency, and a focus on operational excellence and continuous improvement within a global logistics environment.

Qualifikationen

• Bachelor’s degree and/or at least 5 years of experience in Customs Services.
• Experience in leading and developing a team.
• Strong negotiation skills.
• Excellent German and English communication.
• Organizational and time management skills to meet deadlines.
• Proficiency with MS Office and related software.

Aufgaben

• Build good working relationship with direct reports and teams.
• Supervise and develop the team with coaching and reviews.
• Set objectives and KPIs aligned with Maersk strategy.
• Improve team productivity and efficiency.
• Coordinate with other Maersk units to ensure timely customs formalities.
• Understand and apply legal requirements for customs.
• Drive cost-saving initiatives and performance projects.
• Oversee capacity planning and daily customs services opportunities.

Kenntnisse

Team leadership

Negotiation

Meetings management

German language

English language

Time management

MS Office

Ausbildung

Bachelor's degree or higher in related field

Tools

MS Office

Jobbeschreibung

Customs Operations Manager Purpose: Responsible to lead and assist own customs teams to ensure all customs formalities and entries are handled according to the regulation and Union Customs Code (Unionszollkodex) based on costs and performance Lead cost savings and other change initiatives within own area of responsibility Lead, drive and support business continuity & growth within own area of responsibility Clear focus on customer experience, while working with internal and external stakeholders Close cooperation with the direct Country Customs Operations Manager to drive the operational processes, developments and improvements in the field of responsibility based on the company strategy Providing the highest level of customer satisfaction while complying with regulations of authorities and laws To create and build up team engagement & development of expertise Focus: Customs Compliance, Strategic Growth, and Leadership of Customs Operations & VAS activities In this role the company’s strategic objectives, focusing on operational excellence, compliance, and growth including Customs Services & Value Added Service logistics procedures. Key focus areas will include: Further strengthening expertise in customs procedures Acting as the primary operational contact for the Value Added Services within Customs Operations Supporting and coordinating customs audits, inspections, and compliance reviews Serving as the key operational interface between internal stakeholder departments Acting as the operational contact person for customs authorities Providing subject matter expertise to all relevant departments and operational interfaces Continuously training, guiding, and raising awareness to operational teams

Key Responsibilities:

• Build a good working relationship with your direct reports and with your teams
• Supervise and develop your direct reports and the teams through learning, development initiatives, coaching, goal setting, periodic feedback and reviews
• Setting objectives, KPI´s, 1on1s in accordance with the Maersk Strategy, together with your manager
• Improve constant team´s productivity and efficiency
• Work closely with other Maersk functional units / stakeholder to ensure the timely and cost-effective customs formalities
• Gain overall customs knowledge across the team and understand the legal requirements
• Empower your direct reports and customs team members to take first action when a functional obstacle emerges
• Escalate critical situations with appropriate recommendations
• Build a good working relationship with vendors and customers to ensure customer satisfaction
• Ensure new change initiatives are implemented by the team according to the standard global landscape
• To have a can-do and cost saving mentality.
• Drive performance and savings projects using established Business Intelligence methods
• To create and implement standards of operation with different stakeholders (i.e. internal Maersk stakeholders, Product, Implementation, Transport, CX, etc)
• Ensure recording and report cost savings, service failures, cost changes and other input towards key measurements - KPI measurement & direct collaboration with Risk & Compliance Management
• Drive our vendors to deliver highest reliability and performance
• Drive projects and act as ambassador to support the company’s structure, strategy and results
• Be part of internal and external meetings, understand needs and provide solutions
• Understand and drive P&L for own geographic scope
• To be first line of escalations for internal and external stakeholders
• Generate high growth through initiatives like: Ensure capacity planning is accurate
• Focus on regular and extra Customs Services opportunities, on daily basis
• Implement and adapt cost saving measures according to the strategy

Requirements

• Bachelor’s degree and/or at least 5 years of experience in Customs Services of practical knowledge or an equivalent combination of experience and education.
• Experience in leading and developing a team
• Technical skills and competencies
• Strong negotiation skills
• Ability to lead meetings
• Strong understanding of Customs Services business, legislation & logistics
• Articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills – in German and English language
• Organizational and time management skills – multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals
• Conflict resolution and negotiation – bringing others together and trying to reconcile differences
• Drive for results and success, conveys a sense of urgency and drives issues to closure, persist despite obstacles and opposition
• Team player – works together with others in the business unit to achieve results, fosters teamwork
• Proven ability to deliver under pressure
• Working knowledge of MS office products and the ability to quickly adapt to software

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use your website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.