Customs Operations Manager

maersk; Bremerhaven; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

Maersk is seeking a Customs Operations Manager in Germany to lead and develop customs teams, drive compliance, and deliver cost-effective operations. The role focuses on optimizing processes, coordinating with internal and external stakeholders, and steering value-added services within customs operations.

Candidates should have strong leadership, bilingual German/English skills, and a proven track record in customs and logistics. The role emphasizes strategic growth and operational excellence.

Qualifikationen

• Bachelor's degree in a relevant field
• Minimum 5 years' experience in customs services
• Experience in leading and developing a team
• Strong negotiation and communication skills
• Fluency in German and English

Aufgaben

• Build a strong relationship with direct reports and teams
• Supervise and develop teams through coaching and feedback
• Set objectives and KPIs with management
• Improve productivity and efficiency
• Collaborate with Maersk units to ensure compliant and timely customs formalities
• Drive cost savings and value-added services in customs operations

Kenntnisse

Team leadership

Negotiation

Meeting facilitation

Communication skills

German and English

Time management

MS Office

Ausbildung

Bachelor's degree or equivalent

Tools

MS Office

Jobbeschreibung

Customs Operations Manager

Purpose:

Responsible to lead and assist own customs teams to ensure all customs formalities and entries are handled according to the regulation and Union Customs Code (Unionszollkodex) based on costs and performance

Lead cost savings and other change initiatives within own area of responsibility

Lead, drive and support business continuity & growth within own area of responsibility

Clear focus on customer experience , while working with internal and external stakeholders

Close cooperation with the direct Country Customs Operations M anager to drive the operational processes, develop ments and improvements in the field of responsibility based on the company strategy

Providing the highest level of customer satisfaction while complying with regu lations of authorities and laws

To create and build up team engagement & development of expertise

Focus: Customs Compliance, Strategic Growth, and Leadership of Customs Operations & VAS activities

I n this role the company's strategic objectives, focusing on operational excellence, compliance, and growth including Customs Services & Value Added Service logistics procedures . Key focus areas will include:

• Further strengthening expertise in customs procedures
• Acting as the primary operational contact for the Value Adde d Services within Customs Operations
• Supporting and coordinating customs audits, inspections, and compliance reviews
• Serving as the key operational interface between internal stakeholder departments
• Acting as the operational contact person for customs authorities
• Providing subject matter expertise to all relevant departments and operational interfaces
• Continuously training, guiding, and raising awareness to operational teams

Key Responsibilities:

• Build a good working relationship with your direct reports and with your teams
• Supervise and develop your direct reports and the teams through learning, development initiatives , coaching, goal setting, periodic feedback and reviews
• Setting objectives, KPI´s, 1on1s in accordance with the M aersk Strategy , together with your manager
• Improve constant team´s productivity and efficiency
• Work closely with other Maersk functional units / stakeholder to ensure the timely and cost-effective customs formalities
• Gain overall customs knowledge across the t eam and understand the legal requirements
• Empower your direct reports and c ustoms team members to take first action when a functional obstacle emerges
• Escalate critical situations with appropriate recommendations
• Build a good working relationship with vendors and customers to ensure customer satisfaction
• Ensure new change initiatives are implemented by the team according to the standard global landscape
• To have a can-do and cost saving mentality. Drive performance and savings projects using establishe d Business Intelligence methods
• To create and implement standards of operation with different stakeholders (i.e. internal Maersk stakeholders , Product, Impl ementation, Transport , CX, etc )
• Ensure recording and report cost savings, service failures, cost changes and other input towards key measurements - KPI measurement & direct collaboration with Risk & Compliance Management
• Drive our vendors to deliver highest reliability and performance
• Drive projects and act as ambassador to support the compan y's structure , strategy and results
• Be part of internal and external meetings, understand needs and provide solutions
• Understand and drive P&L for own geographic scope
• To be first line of escalations for internal and external stakeholders
• Generate high growth through initiatives like:
• Ensure capacity planning is accurate
• Focus on regular and extra Customs Services opportunities , on daily basis
• Implement and adapt cost saving measures according to the strategy

Requirements

• Bachelor's degree and/or at least 5 years of experience in Customs Services of practical knowledge or an equivalent combination of experience and education.
• Experience in leading and developing a team
• Technical skills and competencies
• Strong negotiation skills
• Ability to lead meetings
• Strong understanding of Customs Services business , legislation & logistics
• Articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills - in German and English language
• Organizational and time management skills - multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals
• Conflict resolution and negotiation - bringing others together and trying to reconcile differences
• Drive for results and success, conveys a sense of urgency and drives issues to closure, persist despite obstacles and opposition
• Team player - works together with others in the business unit to achieve results, fosters teamwork
• Proven ability to deliver under pressure
• Working knowledge of MS office products and the ability to quickly adapt to softwar e

Maersk is committed t