Customer Training Specialist

Clio; Deutschland; Vor Ort; EUR 24.000 - 40.000; Vollzeit

Benefits dieser Stelle

Competitive salary

6 administrative leave days per year

Telework allowance

Zusammenfassung

Clio seeks a Customer Training Specialist to design, deliver, and optimize training programs for Vincent & vLex customers in Chile, focusing on corporate law firms and in-house teams. You will tailor global content to the Chilean context and collaborate with Customer Success to boost adoption and reduce churn.

With 2+ years in similar roles, you will create materials in Spanish, deliver sessions virtually or in person, and measure adoption metrics using HubSpot and LMS tools.

Qualifikationen

• 2+ years in Customer Training, Customer Success, Enablement, or Corporate Training.
• Native or C2 Spanish; intermediate-advanced English (B2+) for coordination.
• Knowledge of the Chilean corporate legal ecosystem is desirable.
• Strong communication and group facilitation skills, both in-person and virtual.
• Experience with CRM (HubSpot) and e-learning/LMS tools.
• Ability to work autonomously with a focus on adoption and customer satisfaction metrics.
• Flexibility to expand scope to Academic, Government segments or other territories.
• Residency in Chile.

Aufgaben

• Design and facilitate training sessions on Vincent & vLex for corporate customers, in virtual and in-person formats.
• Adapt training content to Chilean legal/regulatory context and workflows of corporate teams.
• Collaborate with Customer Success/Account teams to identify low-adoption accounts and design corrective plans.
• Develop training materials (guides, videos, webinars, certifications) in Spanish aligned with brand guidelines.
• Measure and report post-training adoption metrics using HubSpot and other tools.
• Advocate for Chilean customers to product and CS Operations teams, identifying training gaps.
• Support launches of new Vincent & vLex features via product webinars and upskilling sessions.
• Coordinate with the sales team during onboarding transition for smooth handoffs.
• As capacity grows, extend coverage to Academic/Government segments and other territories.

Kenntnisse

Training design

Facilitation

CRM (HubSpot)

LMS tools

Spanish (native)

English coordination

Tools

HubSpot

LMS

Zoom

Jobbeschreibung

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

The Customer Training Specialist is responsible for designing, executing, and optimizing training programs for Vincent & vLex customers in Chile, with a primary focus on the corporate segment (corporate law firms and in- house legal departments), ensuring effective adoption from onboarding through mature usage.

This role is key to reducing time-to-value, improving adoption, and lowering churn risk within the Chilean corporate portfolio. Based on performance, demonstrated initiative, and the growth needs of the business, the scope of this role may progressively expand toward other segments (Academic, Government) and/or other territories within the LatAm operation, broadening responsibilities as operational expansion opportunities evolve.

Key Responsibilities

• Design and facilitate training sessions on Vincent & vLex (onboarding and advanced), aimed primarily at corporate customers, in virtual and in-person formats as applicable.
• Adapt Vincent & vLex’s global training content to the Chilean legal and regulatory context, and to the typical workflows of corporate legal departments and firms serving this segment.
• Collaborate closely with the Customer Success and Account Management teams to identify corporate accounts with low adoption levels and design corrective training plans.
• Develop training materials (guides, videos, webinars, certifications) in Spanish, aligned with Clio/vLex brand guidelines.
• Measure and report post-training adoption metrics (use of key features, Document Views, engagement) using HubSpot and other internal tools.
• Act as the voice of the Chilean corporate customer to the product and Customer Success Operations teams, identifying recurring training gaps.
• Support the launch of new Vincent & vLex features through product webinars and “upskilling” sessions for existing customers.
• Coordinate with the sales team (AE) during the closing phase to prepare a smooth onboarding transition.
• As results and operational capacity are validated, gradually extend training coverage to accounts in the Academic and Government segments, and eventually to other territories within the region, taking on greater responsibility and scope according to the team’s growth plan.

Requirements

• 2+ years of prior experience in Customer Training, Customer Success, Enablement, or Corporate Training roles (ideally in SaaS, legaltech, or legal research/knowledge management).
• Native or C2 Spanish; intermediate-advanced (B2+) English for coordination with global teams.
• Knowledge of the Chilean corporate legal ecosystem (desirable: prior experience working with in-house legal departments, firms serving corporate clients, or legal research tools).
• Strong communication and group facilitation skills, both in-person and virtual.
• Experience with CRM (HubSpot preferred) and e-learning/LMS tools.
• Ability to work autonomously and with a focus on adoption and customer satisfaction metrics.
• Flexibility and willingness to expand the scope of the role toward other segments (Academic, Government) or other territories as business needs grow.
• Residency in Chile.

Preferred (not required)

• Background in law, education, or related fields.
• Prior experience with legal research/knowledge management products (e.g., vLex, Vincent, or similar) or in corporate legal departments.
• Experience designing instructional content (instructional design).
• Interest in or experience working with academic or government sector accounts.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive and equitable salary.
• Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.
• Eligible employees receive a non-salary telework allowance of MXN 575 -per month, paid through Sivale cards.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond

Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee’s location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We’re a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we’ve built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer:

We only communicate with candidates through official @clio.com email addresses.