Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Velenosi & Meredith Consulting; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An international customer service firm based in Sofia is looking for a Customer Support Specialist who is fluent in Dutch and English. In this on-site role, you will assist customers via phone, email, and chat, ensuring a high standard of service and support. Ideal candidates are passionate about helping others and possess strong problem-solving skills. Opportunities for professional growth and paid training are offered.

Leistungen

Paid training

Continuous development

Qualifikationen

• Fluency in both Dutch and English is essential.
• Experience in customer service is preferred.
• Excellent communication skills and a passion for helping others.

Aufgaben

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information and resolve customer issues efficiently.
• Document interactions using internal systems and tools.

Kenntnisse

Fluent in Dutch

Fluent in English

Customer service skills

Problem-solving skills

Jobbeschreibung

About the job Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Are you fluent in Dutch and English and passionate about helping people? Join our team in Sofia as a Customer Support Specialist, where you'll assist users of a global brand and ensure an outstanding service experience in a fast-paced, multicultural environment.

In this on-site role, you'll handle customer inquiries via phone, email, and chat, providing timely and professional support on a variety of topics such as account issues, product information, and troubleshooting.

What You'll Do:

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information and resolve customer issues efficiently
• Support users with account management, orders, or product-related questions
• Document interactions using internal systems and tools
• Escalate complex cases when necessary
• Deliver service excellence while meeting performance KPIs

Why Join Us:

• Be part of a respected international customer service team
• Grow professionally in a structured and supportive environment
• Receive paid training and continuous development
• Work in a modern office in Sofia with relocation support
• Join a mission-driven company focused on quality service and innovation

Start your journey with us and make every customer interaction count!
Contact: [e-mail]