Customer Support Specialist

Ladgov Corporation; Bayern; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A support services organization is seeking a dependable and customer-focused specialist to provide front desk support for Army Community Service in Grafenwoehr, Germany. The role includes managing Lending Closet operations and assisting Soldiers and their Families during relocation. Candidates should have over one year of customer service experience and be able to lift up to 60 lbs.

Qualifikationen

• 1+ year experience in customer service or military family support.
• Ability to lift up to 60 lbs.
• Authorized to work in Germany; CAC-eligible with approved background check.

Aufgaben

• Serve as front desk point of contact for ACS clients.
• Provide accurate referrals to appropriate ACS staff.
• Manage Lending Closet item issuance and inventory.
• Support PCS/ETS in- and out-processing.
• Maintain accurate records in the ACS Staff database.
• Prepare welcome packets and update outreach materials.
• Confirm class/event attendance and notify clients of schedule changes.

Kenntnisse

Customer service

Military family support

Inventory management

Jobbeschreibung

Position Overview

Ladgov Corporation is seeking a dependable and customer-focused specialist to support Army Community Service (ACS) at Tower Barracks. This role provides front desk support, information and referral services, and manages Lending Closet operations to assist Soldiers and their Families during relocation.

Schedule: Monday–Friday, 0730–1600 (excluding U.S. federal holidays)

Location: Tower Barracks, Grafenwoehr, Germany

Responsibilities

• Serve as front desk point of contact for ACS clients
• Provide accurate referrals and connect clients with appropriate ACS staff
• Manage Lending Closet item issuance, return, inspection, and inventory
• Support PCS/ETS in- and out-processing
• Maintain accurate records in the ACS Staff database
• Prepare welcome packets and update outreach materials
• Confirm class/event attendance and notify clients of schedule changes

Qualifications

• 1+ year experience in customer service or military family support
• Ability to lift up to 60 lbs
• Authorized to work in Germany; CAC-eligible with approved background check