Customer Support Expert - Fully Remote | Upto $160/hr

mercor; Deutschland; Remote; EUR 98,000 - 197,000; Full time

Job summary

Mercor connects elite creative and technical talent with leading AI research labs. This remote, contract position seeks a Customer Support / Success professional to review documents, provide structured feedback, and collaborate with cross-functional teams to enhance service delivery.

The role requires a Bachelor's degree and 2+ years of relevant experience, with strong skills in Excel, PowerPoint, and Word. Candidates must be able to work independently and asynchronously from any location.

Qualifications

• Bachelor's degree required.
• 2+ years of professional experience in a relevant domain.
• Strong proficiency in Excel, PowerPoint and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Skills

Analytical skills

Attention to detail

Document review

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Support / Success Professionals

Type: Contract

Compensation: $80–$160/hour

Location: Remote

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Qualifications

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel , PowerPoint , and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada