Customer Support Executive, Russian Speaking (Remote in Europe)

Nivoda; Deutschland; Remote; EUR 28.000 - 30.000; Vollzeit

Zusammenfassung

A fast-growing B2B marketplace is seeking a Customer Support Executive to ensure a seamless customer journey. You will answer inquiries through live chat, WhatsApp, and email, handle client issues, and collaborate internally. Ideal candidates have 2+ years in customer support, are organized, proactive, and fluent in both English and Russian. This position offers a flexible remote working environment with unlimited holiday.

Leistungen

Flexible working

Unlimited holiday

Dynamic growth environment

Qualifikationen

• Minimum 2 years experience in online customer support, live chat, and calls.
• Organised and able to multitask across different platforms.
• Proactive and forward thinking.

Aufgaben

• Focus on resolving customer issues and ensuring swift response times.
• Answer customer inquiries via live chat, WhatsApp, and email.
• Handle day-to-day client issues related to logistics and orders.

Kenntnisse

Fluent in English

Fluent in Russian

Strong problem-solving skills

Cross-functional collaboration

Jobbeschreibung

Location: Remote in Europe

Working days: Mon - Fri, 9am - 6pm

Salary: 28K - 30K Euros per annum

Language Requirements: Must be fluently in both English and Russian, additional languages are beneficial

As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together.

If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.

About Nivoda

Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds.

Since launch in 2017, Nivoda has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.

What you’ll do

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
• Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
• You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

What you’ll need

• Minimum 2 years experience in online customer support, live chat, and calls.
• Organised and able to multitask across different platforms.
• Proactive and forward thinking.
• Assertive nature and ability to be the voice of the customer when communicating internally.
• Excellent cross-functional collaboration skills.

What we offer

• Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
• Remote working environment.
• Flexible working.
• Unlimited holiday.
• Fast-paced and global working environment.